BEcause We Love You
This is what "BE" stands for.
What is Beyond expectations?
This is the maximum amount of time you have to respond to an internet lead.
What is 2 hours?
The Kingsley benchmark for 2018
What is 4.12?
This person lived in Hawaii for over a year
Who is Jennifer Nagel?
80% of ______ is based on emotions.
What is sales?
This is the year that the Beyond Expectations platform started.
What is 2016?
The amount of bonus earned if you achieve 100% on an internet shopping report.
What is $150?
The amount of time you have to respond to an online review.
What is 48 hours?
This person drives a Volkswagen Beetle convertible on the weekends and has worked for Greystar for 34 years
Who is Vicki Morgan?
One of the two preferences used when making decisions.
What is thinking/feeling?
This online platform encourages sharing of how you go Beyond Expectations for your residents.
What is Yammer?
This is the number of benchmark questions on the shopping report
What is 10?
This person appeared as a guest on Family Feud and was once was a training director
Who is Joanne Broadway?
Listen to learn, not listen to _________.
What is respond?
One of the four major touch points of the Beyond Expectations strategy.
What is prospect tour/move-in gift/maintenance leave behind/lease renewal reminder?
This is name of the company that conducts email, telephone, and onsite shops for Greystar
What is Ellis Partners in Management Solutions (EPMS)?
This is the easiest way to get an online review.
What is just ask for it?
This person transferred to the Dallas office in 2006 and has been with Greystar for 20 years. On the weekends you will find her at the football field where her husband coaches.
Who is Trish Martin?
These are the online training modules to help build relationships with your customers.
What is the Greystar Customer Experience?
This is one of the three customer commitments from Beyond Expectations
What is Be Positive/Pristine/Passionate?
The portion of the onsite shop that is awarded the most points.
What is demonstrating/touring?
The one thing you should never do when responding to a negative review.
What is argue?
This person moved to Dallas from Boston, MA where he worked at a 1,000 unit property as a leasing consultant.
Who is Greg Gerardi?
This is the commitment needed to invite your customer to live at your community.
What is monetary?