Initial Deadlines
Deadline to log a new grievance/complaint?
One business day
How much time should you give Baltar to review a record?
Two weeks
Acknowledgment letter deadline?
Three business days
When is the latest date to submit your draft resolution letter to Caitlin and Melissa?
Two weeks before the 60 day deadline
Preferred acknowledgment letter deadline?
ASAP!
Should Mike be copied on the email to Caitlin and Melissa with the draft resolution letter?
Yes
Deadline to notify provider?
Within two business days of receiving the client's signed consent
When will Caitlin and Melissa return your draft resolution letter to you with suggestions?
Caitlin and Melissa make every effort to return revised letters to the advocate by the end of the next business day
Residential site visit?
Within seven calendar days for any residential facility
What do you do after receiving your edited draft resolution letter back from Caitlin or Melissa?
Address the edits/questions ASAP, and email the revised draft to Mike for his review (cc Caitlin and Melissa)