easy
Which tile do we compensation on?
Payment Tile
How do we change customer's personal details?
Go to Saleforce, Click on contact name, Press Edit next to Change email
This tile is used to create a bill
Live balance Tile
We download the bill on this tile
Statement and Payment Tile
which tasks do we create when setting up a direct debit?
Update direct debit and Payment Adequacy Task
System trigger for updating PSR.
When the review psr button is red
We use the tile to invalidate incorrect reads
Meter reading tile
It where we see the unit rate and the standing charge for the customer.
Product rates Tile
We use this task to change the bill date
What is Change next of bill date
This is how we escalate a customer's query
Casehandoff
We confirm the billing frequency on this tile
Billing Settings Tile
It is where we confirm the meter details
Meterpoint tile
We use this tile to see how much the bill could be without billing the account
Live Balance Tile
Which journey do we follow if a customer is having difficulties paying?
Struggling to pay Journey
It where we see the customers way of payment on this tile
Payment Arrangement Tile
where do we go to see the customers previous cases
On salesforce, on the case, you go to related
It a tile used to confirm the meter capabilities
What is Meterpoint Capabililties Tile
We use this system to change the way we send bills
Ensek and salesforce
We see everything that was actioned on this account on this tile
Account History
Where do we send customers emails
On feed