The Services Concept, the market segment, the delivery system, the image, and the culture and philosophy
What is the 5 elements of SMS model?
100
It is a package of different services, tangibles and intangibles.
What is service package?
100
customer's expectations versus his/her perception and hard to play "catch up balls".
What is the two laws of service in psychology of waiting components?
100
Countdown party is New Year Eve party organised in USA.
What is the Countdown party?
100
Viking are sea pirates who invaded other countries or lands to from the late 8th century to 11th century. They originated from Denmark, Sweden and Norway.
Who is Viking?
200
Personel, Client and Technology and physical support
What are subcomponents of the service delivery system?
200
They are the core service and auxiliary services
What are the two main categories of service package?
200
arrival process
Name one feature of queuing systems.
200
Chinese use the Moon (Lunar Calendar) and European use the Sun in their calendar.
What is the difference between Chinese Calendar and European Calendar?
200
Tomato Festival
Name one of Spanish summer festivals.
300
It is the core service we offer to the client
What is the service concept?
300
Snake style
The conventional style of waiting line management.
300
In China, people use fireworks to prevent devils in the old year not come along to New Year.
What is the purpose of using fireworks in China?
300
Their families
Who Danish always celebrate Christmas with?
400
Internal customer and external customer
What is two perspectives for viewing economic cost of waiting?