General Business Communications
Writing Process and Forms
Using Appropriate Style
Research and Writing Reports
Writing Short Reports
100
Personal communication is one of the three main categories of business communication. True or false.
What is true. Internal operational and external operational are the other two.
100
Email messages can be either formal or informal in business communications. True or false.
What is true. Email messages can range from highly informal to highly formal.
100
When writing, you should use familiar words. True or false.
What is true. Familiar words can be better understood by the audience.
100
Searching through biographies, directories, almanacs, and the Internet are all examples of the direct approach to research. True or false.
What is false. The Internet is considered an indirect secondary source.
100
The executive summary is the report in miniature. True or false.
What is true. The executive summary summarizes the main points and insights of the full report.
200
Text messaging has no place in business. True or False.
What is false. Text messaging can be used to convey quick messages in some companies
200
When writing, it is better to use abstract words than to use concrete words. True or false.
What is false. Abstract words can be misleading and confuse the audience.
200
The benefits of secondary research is that it is less costly, easily accessible, and mostly complete. True or false.
What is true.
200
A routine report that keeps supervisors, managers, and team members informed about the companies operations is known as this kind of a message.
What is operational?
300
What type of network is complex and ever changing?
What is the informal network?
300
The practice of sending abusive or offensive language in an email.
What is flaming?
300
Pick the most precise word to use: We have found no evidence that would (cause/enable) us to support him.
What is enable.
300
Focus groups are a form of quanititative research. True or false.
What is false. Focus groups gauge individuals' response to a product, which is qualitative data.
300
Shorter reports are more often in _______ order.
What is direct.
400
This kind of communication is a major part of information flow.
What is oral communication?
400
This is the difference between a memo and a letter in business communications.
What is memos are typically internal (within the company) whereas letters are typically external (outside of the company).
400
This type of language can offend a particular group of people, typically based on their race, nationality, sexual orientation, age, or gender.
What is discriminatory wording?
400
Purpose, qualification, validity, and ________ are ways to evaluate the credibility of a website
What is structure
400
According to the book, there are this many levels of formality in reports
What is seven.
500
Likely external audiences for business include customers, regulatory agents, core business partners, public groups, and this group of professionals:
What is industry partners?
500
This is the difference between the revising and editing stages of the writing process.
What is revising deals with tone, message, and content whereas editing deals with grammar, spelling, and punctuation.
500
What does it mean to economize on words?
What is eliminating cluttering or unclear phrases?
500
This is an explanation or solution to a problem that is testable
What is a hypothesis?
500
A network of introductions, conclusions, and transitions that guide the reader through the report is known as this.
What is the structured coherence plan?
M
e
n
u