Ladder
How long does it take for a person to run through this entire process?
Split Second
What are the three conversations that go on all at the same time?
What happened, Feelings, Identity
What is the problem with not realizing when this takes place?
This snap judgment can affect all future encounters
This conversations are almost never about the_____
Facts
Where is the disconnect that causes the “Awareness Gap”?
Intent Vs. Impact
What is the biggest cause for our miscommunications?
Our Filters
What are the three sources of toxicity in difficult conversations?
Overconfidence in our presumptions, blaming, assume we know what people intended
What is the first step in the ladder of inference?
Select Data
What is the biggest issue with our inner voice during a difficult conversation?
It is full of toxic waste
The problem with perceptions is that they are _____ and ______
Partisan and incomplete