Leading Change
Employees may feel uncertain, confused or this when familiar ways of working change
What is resistant?
Bonuses, salary incentives, benefits and promotions are examples of these
What are rewards?
Members combine their skills instead of working alone
What is collaboration?
Hiring suitable candidates to get the right talent
What is recruitment?
BCM used to be the leading manufacturer of these
What are mobile phones?
When leaders explain what the organisation wants to achieve and where it is heading, they are doing this
What is providing clear direction?
Leaders motivate by making employees feel valued, involved and this
What is supported?
"How can we improve?" is the question behind this part of managing a team
What is feedback?
Upskilling and reskilling fall under this strategy
What is training?
This person resigned after the quarterly results
Who is the CEO?
Ensuring employees get the knowledge and resources needed for the new environment
What is providing training and support?
Job security, new responsibilities and new technology are examples of these during change
What are employee worries?
Respect, cooperation, open communication and fairness create this
What is a positive work environment?
Kotter's Step 6 says to celebrate these to keep morale high
What are short-term wins?
The main reason for BCM's fall in market share
What is new competitors entering?
Some employees are uncomfortable with new technology, so leaders listen to their concerns and help them adjust. This is the third reason leadership matters
What is managing resistance?
Empowerment gives employees responsibility for quality and this
What is problem-solving?
Listening to both sides and finding a fair solution
What is conflict management?
Leading indicators include training hours completed, while lagging indicators include this
What is profit?
Graduates said BCM was reluctant to add these to its latest model
What are new technological features?
Technology, changing customer needs, competition, regulations and economic conditions are all these
What are reasons/factors that force organisations to change?
Employee motivation is defined as this willingness
What is the willingness to put effort into achieving organisational goals?
The goal of the third step: turning a group of people into this
What is one team?
This tool, used with KPIs, monitors performance during change
What is the Balanced Scorecard?
Among the suggestions to BCM: improve employee this
What is retention?