Types of Challenging Behaviours
This type of person reaches your point ahead of you
What is Jumping Ahead?
A skill designed to improve your listening and understanding skills, to decrease the interpersonal communication gap
What is active listening?
Explaining why the skill/topic is important for people to understand, helps the listener gain what
What is their buy-in, or understanding what is in it for them?
Regarding the weight of the patient that is unable to assist, at which point would a positioning sling should be considered for assistance with bed mobility
What is 80kgs or 180lbs?
Any experience or experiences that overwhelm an individual's capacity to cope
What is trauma
This type of person does not believe your message
What is a skeptic or resister?
The receiver interprets the message differently than the sender intended
What is the interpersonal communication gap?
Looking people in the eye, asking the group for their experience, paraphrasing are all a part of what skill
What is active listening?
it looks like a bow tie and assists with turning and holding a patient in a turned position
What is the TriTurner Sling?
80% of our communication is conveyed by
What is our body language?
This type of person does not voluntarily speak up
What is quiet or shy?
Owning your observations, thoughts, feelings and wants is a part of which communication tool
What is the experience cube?
Polling questions and voting are two ways to do what
What is a way to hear from or engage everyone?
This sling is used for multiple applications such as toileting and bed to chair transfers
What is the universal sling?
casual or unconstrained conversation or reports about other people, typically involving details that are not confirmed as being true.
What is gossip?
This type of person is engaged with another person
What is a side conversationalist
Keeping your observations based on what you see and hear
What is being objective?
Asking someone to keep time for you, setting a timer on your phone, establishing a parking lot for off-topic items are all ways to
What is keeping to established time?
the top of the opening of the hammock or universal sling should be positioned with which landmark
What is the bottom of the coccyx/tailbone?
the ability to share and understand the feelings of others
What is empathy?
The facilitator uses active listening skills, body postures and positioning, tools such as a parking lot
What is managing challenging behaviours?
Sharing your Observations, Engaging in Dialogue and Correcting Unsafe Work Practices are examples of
What is the goal of providing feedback?
Pointing out digressions and staying neutral are two key points when managing what
What is managing conflict?
Height, weight, girth, type of transfer and patient physical and cognitive capabilities are all things to think about when
What is selecting the sling?
The Learning Hub, EFAP webinars, VIU, SafeCare BC and WorkSafe BC workshops are all examples of
What is continued education?