Member Me?
Schutz's FIRO Theory identifies these three interpersonal needs.
What are inclusion, control, and affection?
This model outlines an argument's structure including a qualifier, claim, evidence, warrant, backing, and rebuttal.
What is the Toulmin Model?
What are homogenous and heterogenous groups?
There are two primary forms of conflict: one that promotes the group's goals and one that prevents it.
What are Constructive and Destructive conflicts?
Lupe, who leads the committee on public information for the USIA company, is making her 3rd consecutive pitch in a meeting because 1. Lupe believes she knows best as the most senior member and 2. the first two pitches were approved without contest.
One committee member, Zhao, is worried that this phenomenon is impacting their group's effectiveness.
What is groupthink?
This is is an individual’s level of fear or anxiety associated with either real or anticipated communication with another person or persons.
What is Communication Apprehension?
This element of the Toulmin Model is the conclusion one makes in an arugment.
What is a Claim?
This cultural dimension refers to cultures that depend on greater nonverbal cues to communicate.
What is a High-Context culture?
(Ex. Greece, China, Mexico, Japan)
Unlike the "middle-ground" conflict style, this one gives in to other members at the expense of their own goals.
What is the Accomodating conflict style?
Tyler plays this important role in the PTA by helping other members understand some of the more complex ideas suggested and by summarizing their discussions.
What is a clarifier role?
These roles are are sets of behaviors that affect a group’s ability to complete its work and achieve a common goal.
What are task roles?
This component of the Toulmin Model recognizes the conditions under which a claim may not be true.
What is a Reservation?
Someone with an ISTJ Myers-Briggs (MBTI) personality may be more reserved, practical, task-oriented, and likes deadlines.
What is Introverted, Sensory/Sensing, Thinker, Judger?
This conflict style reflects an imbalance of the individual-group goals dialectic, creating tension.
What is the Competing conflict style?
Varun is an active member in his community, often acting as a coordinator, haromizer, and motivator. People respect and listen to him when he speaks.
While Varun has no official title, he does have this type of personal power.
What is referent power?
Much like the Chair of a meeting, this social role takes on the responsibility of managing the flow of communication within a group.
Who is the Gatekeeper?
This is the process of questioning, minimizing, and denying the validity or strength of someone else’s argument.
What is Refutation?
Someone with an ENFP Myers-Briggs (MBTI) personality may be sociable, innovative, people-oriented, and "go with the flow."
What is Extroverted, Intuitive, Feeler, and Perceiver?
Cultures have different approaches to conflict. ___ cultures value cooperation, while ___ cultures values the self.
What are Collectivitistic and Individualistic cultures?
This cultural dimension describes how Professor Rafael's Group Dynamics class might see power in the classroom.
What is a Low-Power Distance?
Name and differentiate EITHER 3 task roles OR 3 social maintanence roles.
Answers will vary.
Task Roles: Coordinator, Information Provider, Questioner, Clarifier, Analyzer, & Implementer.
Social Maintenance Roles: Harmonizer, Motivator, Supporter, Gatekeeper, & Team Builder.
Arguments must always be supported with evidence. Name and differentiate 3 kinds.
Answers may vary.
Facts and Opinions.
Definitions and Descriptions.
Examples and Illustrations.
Statistics.
Name 3 internal OR external dimensions of diversity.
Answers may vary.
Internal Dimensions: race, age, gender, sexual orientation, cultural dimensions, mental ability, physical ability, & ethnicity.
External Dimensions: income, geographic location, personal habits, recereational habits, religion, work experience, educational background, appearance, family status, marital status, & political orientation.
The A-E-I-O-U Model is an approach to conflict resolution that involves these five steps.
Assume that others mean well.
Express your feelings.
Identify your goal.
Clarify expected Outcomes.
Achieve mutual Understanding.