Plan Basics
Aetna Medicare Advantage is a type of this health plan.
What is Medicare health plan?
This service helps assess overall health and wellness each year.
What is the Annual Wellness Visit?
The first action to take when a member raises a concern.
What is listening to the member’s concern?
This common household item is made from recycled paper and can help reduce landfill waste.
What is toilet paper?
This ancient civilization is famous for a structure that was considered one of the Seven Wonders of the Ancient World.
What is Ancient Egypt?
The number of times members can change their plan annually.
What is once during Open Enrollment?
Coverage for this type of medication varies by plan.
What are prescription drugs?
This department should be contacted for coverage complaints.
What is Aetna’s customer service?
This popular drink is made from fermented grapes and comes in red, white, and sparkling varieties.
What is wine?
This document, signed in 1215, is often credited with inspiring modern democracy and even features a clause about due process.
What is the Magna Carta?
This tool allows members to find in-network providers.
What is the Aetna website or mobile app?
This is the primary care doctor's role in coordinated care.
What is managing and overseeing the patient’s overall healthcare?
The recommended way to resolve coverage issues.
What is contact customer service for assistance?
This natural phenomenon causes the sky to light up with brilliant colors, typically seen near the polar regions.
What is the aurora borealis?
This well-known candy was invented in 1941 and was originally called "Ration Bars
What is M&M's?
This type of visit is covered annually for Aetna members.
What is an annual wellness visit?
Members can access their benefits through this online platform.
What is the Aetna member portal?
This process is vital when handling customer concerns.
What is actively listening and clarifying expectations?
This ubiquitous technology uses radio waves to transmit information without the need for physical connections.
What is Wi-Fi?
This household pet is known for its ability to rotate its ears 180 degrees.
What is a cat?
The primary goal of Aetna Medicare Advantage’s coordinated care.
What is improving patient outcomes through team-based care?
In-network providers can be located using this tool.
What is the Aetna provider search tool?
The appropriate step after listening to a customer’s issue.
What is offering assistance or a solution?
This fermented drink, traditionally made from honey, is often referred to as "nectar of the gods."
What is mead?
This popular fruit is actually classified as a berry and comes in over 1,000 varieties.
What is a banana?