GMAIRC
Demographic
Benefits
Rx
Random
100

Who handles North Carolina State plan's Dental?

Pierce is the vendor for dental and vision. If a member has questions, please refer them to Pierce at 1-855-627-3847.

100

When demographics can you update for TeamCare Gold?

Humana updates all demographic information.

100

Miami-Dade County Public Schools, product description 076/135- What is the MOOP for this plan?

MOOP IN- $500

100

What is the Rx Option number for The Timken Company?

340, find this by hovering over the Rx Guide.

100

Where do you go to access member's benefits?

Go/gmairc

200

Can spouses or dependents join the Kraft Heinz plan? 

Yes, Medicare eligible spouses can join. 

200

Can Human update the address for a West Virginia PEIA plan member?

No, email only 

200

Does Portico Benefit Services, product description 079/408 have a deductible?  

Yes, a combined deductible for in and out of network of $180.00.

200

Do you transfer Group Medicare to DESU for Rx Access to Care?

No, we do not assist with Rx access to care and is handled by a team lead. 

200

What two places can you find the group number? 

CRM and CI. 

300

Are there any hot topics for Michigan State University?

No

300

How do you find a BSN number?

CI, the PAPI screen. 

300

What does ID mean?

ID is an exclusion key- excluded from the in-network deductible. 
300

How many Rx plans does the Clorox Company have? 

One. 
300

What mentor document do you use when updating a group members demographic?

Group Medicare Demographic Changes

400

Who handles billing for Portico Benefit Services?

Employer, Ebill

400

What do you use to check if the member is OSA?

Market Search Tool.

400

What is the group name and product description for H68334931?

CONSTELLATION, 079/260

400

North Carolina State Plan, product description 079/488. What is the correct Rx benefit grid you would open? 

079/488, Rx option 392 RxGrid. 

400

How do you complete fulfillment orders? 

Clicking on Rates/Materials, then request Materials. 

500

Are late enrollments accepted for Kentucky Public Pensions Authority?

Yes, late enrollments will be accepted 

500

Miami-Dade County Public Schools, who does the member need to contact to update address?

FBMC Service Center MON-FRI 7AM-7PM EST - 855.632.7748.

500

What is a way you can look up a group member's EOC?

Web Emulation 

500

University of Oklahoma, product description 037/362. What is the initial coverage limit? 

PDP plan, $5030.00

500

How many deductibles will you see in RxCall Connect. 

There are two different deductibles for Group Medicare plans. 

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