400
What are some (3) general principles that prove useful to the therapisy when receiving feedback, especially negative feedback?
1. Take it seriously. Listen to it, consider it, and respond to it. Respect the clients and let their feedback matter to you; if you don't, you merely increase their sense of impotence. 2. Obtain consensual validation: find out how other members feel. Determine whether the feedback is primarily a transference reaction or is in fact a piece of reality about you. If it is reality, you must confirm it; otherwise, you impair rather than facilitate your clients' reality testing. 3. Check your internal experience: does the feedback fit? Does it click with your interpersonal experience? (pg. 233)