Team Building
Conflict Management
Telephone Etiquette
Customer Satisfaction/Public Relations Program
100
Forming, storming, norming, and performing.
What are the stages of team development?
100
Conflict management is the act of handling this between two or more parties.
What are disagreements?
100
Not hovering around a desk, eases drop, or wait for someone to hang up are all examples of?
What are basic rules of telephone etiquette?
100
Results, relationship, and resources are examples of what?
What is the three r's of customer satisfaction?
200
Employees as a group solving work issues.
What is a quality circle?
200
These are five approaches that helps handle a conflict.
What is avoiding, accommodating, compromising, forcing, and collaborating?
200
What is one thing you shouldn't rely on when someone is calling?
What is your voicemail?
200
Dissatisfied customers tell how many people about their bad experience?
What is eight to ten?
300
Increased job satisfaction, increased quality of patient care, and a more positive environment.
What are benefits of quality circles?
300
This conflict approach would be simply to adapt to the circumstances of the issue.
What is Accommodating?
300
When is it necessary to use a speakerphone?
What is when the other party is aware and accepts to be on speakerphone?
300
How many strategies are there that helps the health-care manager in providing an atmosphere that promotes customer satisfaction?
What is seven?
400
Shared responsibilities, a sense of ownership, and an increase in staff productivity.
What are benefits of work teams?
400
This approach is defined as a lose-lose approach, and neither side leaves satisfied.
What is Compromising?
400
What are the four rules to telephone etiquette?
What is be polite, be helpful, be interested, and answer the phone yourself?
400
Anyone who is a recipient of an output of a service.
What is a customer?
500
Working together on short term challenges, having team meetings outside the work environment, and have the research traits of a successful team.
What are activities that enhance team development?
500
With this, individual rights are expressed.
What is Assertive Behavior?
500
When making a call, you should?
What is be polite and identify yourself?
500
What percent of the time do businesses lose customers due to the customers' perceived indifference of the company or its employees?
What is ninety-eight percent?
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