SLA (Service Level Agreement) for groups under 100 lives?
What is 15 business days
Newest member of the new business team
Who is Laura Uljas
Form used by New Business to initiate booklet creation
What is BRF (Booklet Request Form)
Number of 'Sams' currently on the new business team
What is 3
Project that started in April 2019 and is still ongoing
What is migration
Industry leading online enrolment tool used by GroupHealth
What is Enrol-Me
Does the initial coding of rate tables on all new groups
Who is New Business Associate
Location of the New Business team in GroupHealth Place
What is the third floor
This new automated system has been put in place to help create booklets
What is Expertdoc
Minimum number of Quality checks a new group goes through
What is 3
Systems fed electronic member coverage information from WEBS
What are MPACS and Claimsecure
These are the virtual carriers
Who are Empire and SSQ2
Number of groups under 100 lives set up in 2019
What is 591
Produces the Final Rating worksheet used by New Business to code rates into WEBS
Who is Sold Case Specialist
When requesting hard copy booklets this amount per booklet is charged to the client via their WEBS bill
What is $5.00