General
Who is Sir John Whitmore
Tip that includes observation and conclusion
What are SOBs for feedback
This coaching philosophy is focused on the goal, reality, options and will of the staff
What is GROW
This consists of Mindset, Mechanics and Relationships
What is the Communication Model
What tip recommends changing a connector word to make the statement more positive
What are no buts
This tool helps leaders assess differences between actual vs expected performance
What is Gap Analysis
The central element of the communication model
What is Listening
This is the acronym when we are helpful, unbiased, balanced and specific
What is HUBS
First step that will help ensure a productive conversation
What is Preparation
What is one of the 3 major conversations in GROW used to redirect or reinforce behavior
What is Feedback
This is part of the SOB where we look for Attitudes, values and motives
What is a Conclusion
A diagnostic process to identify root cause by making some assumptions
What is ARCA
What is one of the 3 major conversations in GROW used to address performance issues before a PIP
What is Challenging conversation
This is part of the SOBs where we look, listen to and prove the behavior
What is observation
This principle talks about the normal direction of changing the mindset that eventually affects Actions and Resuts
What is the Cognitive Behavioral Principle