Acronyms
What are TWD and TMF?
TWD = try with discount or First Order 20% Off
TMF= try me free or First Order $0 Delivery
What is the new PU commission rate?
6%
True or False - Sponsored Listings should always be sent with a CPQ Quote/IronClad Agreement
False. Sponsored Listings is only avail via self-serve currently.
Which large delivery service provider (DSP) acquired PostMates in July of 2020?
UberEats
Where can you find what promos a store is enrolled in?
Mx Portal - grow your sales tab
as well as PM Sales Hub Chartio
What is a VK?
Virtual kitchen - an online restaurant that does not offer in-house dining, only online ordering. Typically in a brick & mortar or commissary kitchen.
What is 1 reason DashPass is important to Mxs?
Access to power users (spend most time/money on platform and come with higher retention rates), marketed as a DP restaurant throughout the site, free delivery and lower service fees for customers which entice them to order, distance-based pricing, lower marketing fees at DP-eligible packages, get customer benefits when DD offers DashPass offers (5% back on PU orders, summer of dashpass, etc.)
What is the difference between Storefront and Marketplace?
Marketplace: doordash platform where we send the Mx orders and fulfill the delivery
Storefront: the Mx's own platform where we power the online ordering (no affiliation to DD) and only fulfill delivery portion. Mx owns entire customer experience.
What year was DoorDash established?
2013
When you don't know something, what is the best tool to use first?
Wiki
What does MWP stand for?
Middleware Provider
What are 2 benefits to adding PU?
options for customers, discounted commission on these orders, included in PU filter, included on interactive PU map, helps storefront business, DP PU benefits are enticing for customers, bring customers in-store to develop relationship, etc.
What is a weblink? Why is Storefront a better option?
A weblink is a link on a merchant's website/social media that directs customers to their DoorDash marketplace page.
Storefront is better because:
1) They own the branding
2) It takes a customer directly to their order page, with no option for the customer to shop around
3) 0% Commission Structure
DashPass
Where can you find your book and opportunity?
What is a QBR?
Quarterly Business Review
What 3 parameters do you need to follow in order to get credit for a marketing close?
1. 30+ days or ongoing
2. sold at or above marketing rate floor
3. unique promo for the quarter (did not sell them on this specific promotion yet this qt).
What should you do after you sell a Mx on Dine-In Rewards?
Send them the email that prepares their staff for handling dine-in rewards.
As of September'21 how much of the marketshare does DoorDash hold?
57%
(will accept 50-60%)
MINT
Sales Hub Chartio
What is SM, SA and ADR and what do they do?
SM= success manager, account managers that handle account-related issues, non-emergency support, menus/photos, etc.
SA= success associate, support SMs
ADR= account development reps, similar to GEs but sell to unmanaged accounts.
You're looking at a Mx's account and see the following:
New customers: 10
Returning customers: 40
AOV = $15 (and you find out their on-premise AOV is $25).
They are a DashPass restaurant.
What promo(s) would you recommend and why?
open to interpretation but should move to Fo20% and SXGY with an AOV of $25.
What are 2 benefits of Storefront?
What is: Own your brand/customers, 0% commission pricing structure, simplified/low impact operations, a seamless UX, higher ticket values, $0 and 0% pickup, consolidates all ordering platforms, doesn't require a login or account creation, menu built completely by DoorDash, etc....
Explain why profit margins are higher on DD orders vs. in-house.
Removing fixed costs, only dealing with food costs. 30-40% profit margins on DoorDash orders when running sales math.
Keeps kitchen more efficient/less food waste at the end of the night
Essentially filling tables without taking up space in the restaurant
What system do we use to identify/address system bugs, permission requests, etc.?
JIRA