All About SR's
Which Affiliate do we select for a Cross Sale?
What is Post SR Cross Sell?
Consumer wants to repair their fence, which CTT would be appropriate?
What is fence repairs?
Which keyword in this CTT will help us identify if we have selected the correct Task Type for the homeowner's project? Asphalt Shingle Roofing - Repair
What is repair?
Please provide the call Introduction for an outbound.
What is, "Hi this is Jane on a recorded line calling form Angi.com. Is John available?"
What is it called when no Pros are available at this time?
What is Directory Listing.
Which Affiliate do we select for a Re-submit?
What is HAC Offline?
The consumer wants to replace carpet with hardwoods throughout their home. What is the best CTT to select?
What is Wood Flooring - Install?
Which keyword in this CTT tells us which category the homeowner's project is in? Install or Replace an Asphalt Shingle Roof?
What is roof?
Please state the final sentence of the call closing.
What is, "Thank you for trusting Angi with your home project!! I hope you have a great day."
Provide a great cross sale statement.
If we are presented with 7 Pro's, how many can we offer the consumer?
What is 5?
The consumer wants a deck built in their backyard. What is the best CTT?
What is Additions - Deck or Porch - build or Replace?
What CTT would be best if the homeowner says they need to install tile, replace a toilet and install a new shower?
What is bathroom remodel?
Please provide verbiage to let the consumer know about a survey.
What is, "after this call, you may get a short survey in your email. It will ask how I helped you and your experience with Angi. Your feedback means a lot to us and helps us improve."
What does the acronym C.A.R.E. stand for?
What is, "customer's name, action taken on the call, resolution provided and extra info & details."
When presenting a Pro to a consumer, what information must be presented?
What is company name and star rating?
The consumer thinks they need a new roof and wants it inspected before making a decision. What is the best CTT?
What is Home Inspector - Inspection - Roofing?
Which Category does Trees - Trim or Remove fall under?
What is Landscape maintenance?
Please provide verbiage alerting the consumer of the Angi app or website.
What is, "Please keep in mind Angi has available resources on our app or website that you can access anytime, including cost guides and articles."
When we connect to silence, what do we select as the wrap up code in Genesys?
What is no conversion?
When setting the expectations of what comes after submitting the SR, what is the Contact Method of the Pro to the consumer?
What is the Pro will reach out to you directly and you will receive an email?
The consumer says their swamp cooler is broken. They would like it fixed. What is the best CTT?
What is Swamp Cooler - Service or Repair?
Name two CTT's that are common in the winter.
What is snow plowing, hanging Christmas lights, winterizing pools & spas, heating, etc
How can we set expectations for the consumer after we match them with Pros?
What is let them know the Pro's will reach out to them directly and they will receive an email with their information in case they want to reach out to them?"
When we connect to silence, what do we select as the PA Call Status in Betti?
What is Contacted Customer - Not Verified/Call Back?