"I'm a Member"
These benefits are included at all levels of membership
What are 2 half price guests and 10 percent off at the Gift Shop and Cafe?
This channel is for all Front of House operations including Guest Services!
What is channel 1
A guest who’s a recipient of EBT is eligible for this many Access tickets
What is up to 6 Access tickets
You should contact all of these people if you are running late or calling out for the day
What is the coordinator team?
Erik’s cat Nico is named after a famous player from this soccer team
What is the Sounders?
Guests have this period of time to upgrade to membership following their visit
What is 2 weeks?
This call should be made for longer conversations such as a technical issue or escalated guest in VR
VR to floor lead,…can you switch to channel 5
These are the three types of paper tickets and the two pieces of information we check on them
What is Volunteer, Complimentary, and Connections. Check expiration date and organization if applicable
These two questions should be asked for all animals entering the Aquarium. BONUS: After asking questions this is the next step that should be taken
What are "Is it a service animal” and “What task is it trained to perform?" BONUS: Announce over channel 1
Fernando is running a campaign of this game with a few Aquarium employees, including a couple of the other coordinators
What is Dungeons and Dragons?
While general admission youth tickets go up to 12 years old, kids can be up to this age under a membership
What is 18 years old?
These are the ABCs of radio communication
What is accuracy, brevity, and clarity
This tab in the general Guest Services page is where we look to find guests of staff or business partners
What is the Will Call list?
When a child is lost and asking for help, this should be the first step in beginning a Code One response
What is call for security or Floor Lead to meet you at the location
Jacob's first visit to the Aquarium, was for this kind of event
What is a wedding?
Recipients of any of these 6 categories, qualify for the $35 Family Plus membership.
What is EBT, WIC, Provider One, Foster Families, Kinship, Green Connections slip
This is how you would radio for a spill in the OP lobby
OP Guest Services to OP maintenance
This type of discount REQUIRES the scan of a barcode and is good for up to 2 adults and 8 children eighteen and under
What is Microsoft Prime
Washington State signed into law last year a measure preventing these from being allowed in zoos, aquariums, and libraries
What are weapons such as firearms and/or knives?
Jazmin’s cat Emme is missing one of these
What is an eye?
These 3 key pieces of purchaser information should be collected when selling a Gift Membership certificate
What is name, phone number, and email
These two positions are the only positions in the Aquarium allowed to initiate Code One procedures on the radio
What are Security and Floor Leads?
Starting February 1st, this will be the new discount offered to Flash/Gold card holders
What is 75% off WA resident ticket
A person walks in saying they have a meeting with a specific individual should be directed to do one of these two things
What is asking them to contact the individual themselves or call for floor lead
Lizzie has a fish named after this type of sandwich
Reuben