SPIN
Negative Reactions
Negotiation
Customer Profile
Negotiation Part 2
100

Situation

What is the S in SPIN?

100

Probe, acknowledge, handle, and check

What is a method to deal with negative reactions?

100
This word describes a dialog between two or more parties intended to reach and understanding, ...

What is Negotiation?

100

This part of the customer organization will only be focused on getting the best deal for their company

What is procurement?

100

This is the action you would take if you have scope creek in your project.

What is negotiate?

200

This type of question invites a client to talk about their needs

What is a Problem question?

200

This statement indicates what kind of feeling from our clients "We are really busy, later"

What is indifference?

200

What type of negotiation style can be described as creatively problem solving so both parties win

What is collaborate?

200

The person in a customer organization can be described as someone who uses our products or software.

What is a user?

200

If you already have a good agreement this is the action you should take when in the negotiation process.

What is don't negotiate?

300

What type of question benefits you more than the customer

What is a Situation question?

300

This word describes the method for trying to understand a negative response.

What is probe?

300

This kind of trade maintains or improves our contribution margin?

What is Inexpensive Valuable Trade

300

This type of person can be described as the first person who want to adopt technology.

What is a innovator?

300

This the action you should take when there is conflict in the project.

What is negotiate?

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