Payments
The system we use to process a payment
COLT.
SLA for first party borrows
Up to 24 Hours
The position type that receives the highest advance release percentage
Cash
What documentation can you use to verify a first party account?
Voided Check or Statement with full name and account number
The software we use for login information and passwords
IDHub
A type of account that can only be setup for payments.
Brokerage ( Reg U )
Minimum borrow amount a client can submit
$2500
The team who would handle any collateral inquiries (valuations, amendments, etc)
Lending Group (LG)
Which type of accounts can only be used for borrow requests?
Third Party
The minimum line size
$75k
The type of transaction in which we pull a payment from a client's account. ( Method )
ACH
The type of transaction that blocks a borrow request from being processed same day
Collateral Release
The amount of days to cure a Maintenance Call
3 (business) days
How many accounts can a client link at a time?
Time frame between the statement date and the payment due date
10 business days
One
Client calls in and says they did not receive the authentication call online and you process the borrow for them. Beyond notation, this after call work action is required...
L1 Complaint
New positions that can't be lent against are in
Seasoning
True or False: Third party accounts can be linked to a clients profile to use for borrows and savings transfers
False
A "system error" notice on the client portal typically references an issue with this...
Browser History / Cache & Cookies
Third party vendor that processes our incoming checks via mail.
FIS
The data provided to the client and FA upon a borrow request leaving the firm
The Federal Reference Number
The three most common amendment requests
Add an account, remove an account, increase the line size
The third and final bank verification method option we can use
Penny Payments / Micro Deposits
A reason you would submit an L3 Complaint
You wouldn't.