KPI's
Someone who does this is 3x more likely to buy a Wax Pass
Rebook
What two things do you total, to put into Tippy for the Guest to leave a tip?
Services and Aftercare
This is the first thing I should do when someone walks in the door
Stand and Greet the Guest
When you are checking out a guest, this is what you should be leading with
Rebook
What do you call the butter on both sides for the toast from Raising Canes?
BOBS
This is our minimum Wax Pass Conversion Goal for a GSA not in a promo month
13%
If I notice my waxer is not doing one of their expectations I should tell them to what?
Be WEIRD!
At check in, if time allows for our waxer, we should be looking to do what?
Add on services
If a guest needs to move their appointment after rebooking with you, what can they use to do that on their own?
The App
Each Guest should Receive two of these... One from the GSA and one from the waxer
Compliments
What does KPI stand for?
Key Performance Indicator
These are the preset tip amounts on Tippy
20%, 25% and 30%
It is powerful when possible to use this, when greeting a guest
Their Name
This is the color of an opportunity in zenoti
Orange
A multipass holder is referred to as a...
Unicorn
This is our minimum Wax Pass Conversion Goal for a GSA during a promo month
20%
How many EWC Core Values are there?
FOUR
We care about each other. We do the right thing. We delight our Guests. We have fun while being awesome!
This is the acronym for our steps to completing a full greet.
SPAM
Stand and use name, Promo's, Add on's, Medication's
These products are in a starter set
Wash, Polish, and Serum
These are our two most popular waxing services
Eyebrows and Brazilian
What is the formula for calculating your daily WP goal for the day in a non-promo month?
Count the number of opportunities and multiply by .13 or 13%.
What is the acronym for the GSA Mantra
RESPECT
What is the scripted greeting when answering the phone?
It's a gorgeous day at EWC
This is our acronym for our complete close.
RAP
Rebook, Add on's, Promo's Products and Packages
A multi wax pass holder has what % of retention
80%