Customer Service
A measurement that determines how happy customers are with a company's products, services, and capabilities
What is customer satisfaction?
Someone who has in-depth knowledge or
expertise in a specific subject matter.
What is an SME?
The body's reaction to a change that requires a physical, mental or emotional adjustment or response
What is stress?
A character encoding standard for electronic communication
What is ASCII
Representatives from several constituencies, known as _______________________, concerned with generic top-level domain names
What are Stakeholder Groups?
A range of services provided to assist customers in making cost effective and correct use of a product or service
What is customer support?
Leverage communication with other Business units, increase overall customer experience
What are benefits of the SME Program?
Money, A job you don't like, Disorganized Clutter
What are common stress triggers?
EAI
What is Email Address Internationalization
Develops policy through working groups and presents policy recommendations to the Board for potential adoption as Consensus Policies
What is the GNSO?
An economic indicator that measures consumer satisfaction in the US
What is ACSI?
Lead upcoming changes/developments, provide updates, on-going activities and feedback
What is knowledge sharing?
Heavy workloads, long working hours, low morale within the workplace, unfriendly colleagues, bad management
What causes workplace stress?
***DAILY DOUBLE***
Having a clickable link when a domain name or email address is written
What is Linkification
***DAILY TRIPPLE***
Adopted on 14 April 2016 and took effect on 25 May 2018 uniformly across the EU countries
What is General Data Protection Regulation (GDPR)
A grouping of several companies or enterprises of an economy on the grounds of the business activities that they are involved in
What is Industry?
Always uncover problems and provide solutions, make sure information is updated and documented timely
What is continuous improvement?
Deep breathing, Prioritize and organize, take time to recharge
What are some tips to beat stress?
Domain names with non-Latin characters or Latin characters beyond letters (a to z) digits (0 to 9) and hyphens (-) as allowed by relevant protocols
What are IDNs
UDRP action, valid court order, failure of a Registrars renewal process, the domain name is used by a nameserver that provides DNS service to third-parties
What are extenuating circumstances?
Something that serves as a standard by which others may be measured
What is benchmark?
SME acts a ____________________
What is a consultant?
Stress is a state of mental or _______________ or tension resulting from adverse or very demanding circumstances
What is emotional strain?
The number of generic top-level domains has grown from _________________ to over ______________.
What is 22 and 1,200
All gTLD registries must offer a _________________________ of 30 days immediately following a deletion of a registration
What is Redemption Grace Period?