CLIENT CARE SCENARIOS
What is the first step in conducting a wellness check for a client?
Assess the client's immediate safety and overall well-being.
In what year was the Good Shepherd Fund formed?
Over 50 years ago (specific year: 1970).
What is a quick and effective way to document interactions with clients?
Use detailed notes in a standardized format immediately after the interaction.
What popular holiday beverage is also called “milk punch”?
Eggnog.
What was the name of Ross’s pet monkey on Friends?
Marcel.
If a caregiver is not meeting the expectations outlined in the service plan, what should you do first?
Document the concerns and communicate directly with the caregiver or their agency to address the issue.
Name one of the core services provided by the Good Shepherd Fund.
Care Management services or Trust Administration (SNT) services.
When working with a new client, what’s the most important document to review first?
The client’s care plan or intake assessment.
In the song “The Twelve Days of Christmas,” how many golden rings are there?
Five.
Who performed the 1980s hit song “Billie Jean”?
Michael Jackson.
Name two signs that a client might be experiencing financial exploitation.
Unusual bank account activity and sudden changes in financial habits or trust documents.
What does the Good Shepherd Fund’s Care Management service include?
Services like wellness checks, caregiver oversight, public benefits enrollment, household budgeting, and bill payment.
What is a best practice for building trust with a client during your first meeting?
Actively listen, show empathy, and communicate clearly about your role and goals.
Which country started the tradition of putting up a Christmas tree?
Germany.
Which movie features the famous line, "You can’t handle the truth!"?
A Few Good Men.
How can you ensure a client’s Medicaid benefits remain active during recertification?
Verify that all required documents are submitted on time and follow up with the agency for confirmation.
Which states offer Guardianship/Conservatorship services through the Good Shepherd Fund?
California and Colorado.
How can you help clients keep track of appointments and medication schedules?
Set up reminders using calendars, apps, or printed schedules tailored to their preferences.
What is the name of the animated Christmas movie featuring a train to the North Pole?
The Polar Express.
What is the name of the lead character in the 1994 movie Forrest Gump?
Forrest Gump.
What steps should you take when a client is transitioning to a new care facility?
Coordinate with the facility, ensure the client’s care plan is transferred, oversee the physical move, and provide emotional support.
What is the primary mission of the Good Shepherd Fund?
To enhance the lives of minors, aging adults, and persons with disabilities through fiduciary and care management services.
What’s an effective way to handle conflicts between a client and their network of supporters?
Mediate the situation by listening to both parties, identifying the root cause, and proposing actionable solutions, in the best interest of our beneficiary.
In the movie "Home Alone," where are the McCallister family traveling to when they leave Kevin behind?
Paris.
Which band released the iconic 1991 album Nevermind featuring the hit single “Smells Like Teen Spirit”?
Nirvana.