Customer Clues
The customer says they have had their modem forever and think it should have been upgraded years ago, which GSR-impacting product would you recommend and why?
xFi Complete because it comes with tech upgrade every 3 years
This Xfinity product includes 12 popular calling features
What is Xfinity Voice?
This Xfinity product includes over 10,000 hours of free content
What is Xfinity Flex?
"You want to save money, I'd highly recommend ______ so you can save on your cell phone bill"
What is Xfinity Mobile?
Asking "How much do you pay for your cell phone and for how many lines?" will help you to recommend this GSR impacting product
What is Xfinity Mobile?
During probing you uncover that your customer has a Nest thermostat and a Philips smart light connected to their internet. This GSR impacting product will help them control those in one easy-to-use app
Self or Pro Protection
This Xfinity Product provides the fastest Wi-Fi speeds and the best coverage
What is Xfinity internet?
Upgrading an internet customer from a lower internet speed to this speed or higher will be counted as XSR
What is Superfast?
"You travel a lot for work and are not home to use the services, I'd highly recommend ______ so you can stay connected to our 20 million hotspots"
What is Xfinity Internet
"What do you like to watch?" will help you uncover ways to recommend this Xfinity Product whether they have internet with us or not
Xfinity TV
You were discovering needs and building rapport and uncovered the customer you are talking to spent the weekend watching NFL games and have a competitive fantasy team. Making this recommendation will help your GSR and their gameday picks
What is Ultimate TV?
It comes with NFL Network, and ESPN NEWS!
This Xfinity Product can be armed or disarmed conveniently from your X1 TV box
What is Pro Protection?
With this Xfinity product, a customer can turn on advanced security to protect connected devices from malware, adware, and malicious software
What is an xFi Gateway?
"You love to watch Netflix and Prime Video, I'd highly recommend _____ so you can stream those subscriptions seamlessly with our voice remote"
What is Xfinity Flex?
"How do you get your entertainment?" is a great question to ask so you can recommend this product to an internet only customer
What is Xfinity Flex?
DOUBLE POINTS IF YOU SAID XFINITY X1 or XTV
The customer said they have some devices that work slower than others but cannot figure out why. Their app does not give them the option to test in-home Wi-Fi signal strength or test the speeds to each device. Recommending this product will give them that ability, and boost your GSR
What is an Xfinity Gateway?
When paired with Xfinity internet, this product enables the X1 experience which allows customers to view live TV, On Demand, Sports, and Streaming apps all in one place never missing a moment with the cloud DVR
What is Xfinity TV?
Upgrading a customer's TV package to this one will allow them to access channels like Screenpix Westerns, NFL Network, Paramount, and Cartoon Network
What is Ultimate TV?
"You have 11 devices connected to the internet on a busy day, I'd highly recommend _________ so you can power those heavy usage activities across all your gaming and streaming devices at the same time"
What is Superfast Internet?
(Ultrafast or Gigabit Extra are acceptable answers)
"Do you have any smart home devices?" will help you to uncover a need for this product
What is Pro or Self Protection?
While building rapport the customer shares that they just got home from a trip to visit family in India. Adding this product to their internet will get them an additional discount and keep them in touch with friends and family there with unlimited calling
What is Xfinity Voice?
Customers can add this to their internet so they can control compatible smart home devices and view recorded footage from their Xfinity Camera or Doorbell all in one place on the Xfinity app
What is Self Protection?
Customers in select regions can enjoy increased upload speeds with this Xfinity Product
What is xFi Complete?
DOUBLE POINTS if you can name at least 2 of the regions
"Your kids stay up late on their tablets and do not wake up on time for school, I highly recommend ________ so you can set parental controls and pause the Wi-Fi"
What is an xFi Gateway?
"Is your internet connection consistent throughout your home?" will help you address any connectivity issues your customer may not have mentioned, plus you can recommend this GSR product that can detect dead spots in the home now and every 6 months
What is xFi Complete?
HOW20201 Xfinity xFi Complete — Whole Home WiFi Evaluation