SMILE & GREET/
HEAR THEIR STORY
HEAR THEIR STORY
All 32 should be on display when using this non-verbal cue with an approaching guest.
Smile
This tool should smooth over that service shortfall a guest has experienced during their visit.
Service Recovery Certificate
All guests start off their MGM Rewards journey on this basic level.
Sapphire
You would need to call for one of these if your jackpot is more than $5,000.
Witness
This piece of paper is as good as money in the casino.
Tito Ticket
A quick ________ will let the guest know who you are, your role and how you can assist them.
Introduction
Let's celebrate a guests wedding anniversary with this tool provided by your manager.
Surprise and Delight Certificate
Guest can convert these to FREEPLAY directly on their slot machine.
Slot Dollars
This minimum amount, hit during a game, will trigger a jackpot.
$1,200
This device in a slot machine scans bills or tito tickets to make sure they are valid currency.
Bill Validator
This rule states that within 10 feet, acknowledge a guest or team mate by making eye contact; 5 feet, smile and greet.
10-5 rule
Team work makes the dream work - by sharing one of these cards with your team member who helped you provide a WOW moment for a guests.
SHOW Stopper Ticket
This loyalty currency can be used for food, retail or hotel stays.
MGM Rewards Points
When running a jackpot, this system should be opened first.
Patron Management
Call Attendant will appear on the screen when this device is empty and needs to be filled.
Printer
This should be worn on the upper left chest on all team members while on duty. In the event the employee uniform has a logo, this should be worn on the upper chest opposite of the logo - never covering the company logo.
Name tags
Asking a guest to provide some feedback is a breeze with these personal business card given when you have a positive interaction with a guest.
Connection Cards
Gold
These 2 forms of identification are needed to process a jackpot.
ID and SSN
Tilt
_______ listening is a sure fire way to hear the guest story.
Active
All the property information can be found right in this handy pocket size tool.
Pocket Guides
How do you reach NOIR level?
Invitation Only!
Resetting a jackpot before processing is a benefit for what tier levels.
Gold+
You'll be sure to play a game on one of these top 3 vendors slot machines.
Aristocrat, IGT, Light & Wonder.