Triage
Documentation
Who Gets It?
Transporter
3.50 vs Helium
100
She has overall Leadership of all tickets and will assist on any of them.
Who is Heather?
100
This is where All our Client Facing documents are stored.
What is GT Customer Self Service?
100
A ticket comes in for Sys Admin.
Who is Curtis?
100
This is how many steps are in the Export of an eForm?
What is two?
100
This system operates just like 3.30.xx.
What is 3.50
200
This takes place on every ticket that comes in, every job you will ever do, and happens repeatedly all throughout the day.
What is Triage?
200
This is how many "passes" are in the Configuration Training Materials folders. Used in all (including your) initial Training.
What is 3?
200
A ticket comes in for I-9.
Who is Carrie.
200
This is how many steps are in the Import of a Form.
What is two?
200
When a ticket is submitted for 3.50 this will be the first question.
Did you turn on Heluim or more specifically, "Use Helium Performance"?
300
In the "Assessing the Question" part of Triage there are 6 parts, these are 3.
What are:?
Framework
Environment
PS Error
Customization
Setup/Config
Technical or Functional
300
These are two main categories to our "Tips N Tricks" folder
What is Functional and Technical?
300
A ticket comes in from Honeywell.
Who is Chuck? (IntraSee)
300
This is what we ask for when a form won't even import
What is a copy of their XML?
300
This is the second question asked when a Helium ticket is submitted.
Will you send us your Debug Log?
400
Of the 5 things that SS does, this is 3 of them.
What is:
-Validate ticket is from a client
-Assess the Question
-Prioritize the Issue
-Communicate (to the client, to GT, and Vender.)
-Escalate ( to FA, TA, Executive)
400
This is the most important thing we can provide to clients the form library who are building a new form.
What is a Design Doc?
400
A ticket is replied to for someone in the Solution Services Team.
What is notify the tickets owning Agent?
400
This is where you will see Transporter errors.
What is the Form Admin Tool?
400
This is where the 3.50 Release notes are located.
Where is the GT Customer Self Service > Online Library > Framework Updates >3.x > R3.50.00?
500
This is where we can all go to find:
1. the steps for running the debug for 3.50,
2. find what version attachments was rewritten,
3. Learn how to see IntraSee's dashboard.
What is the OneNote in Solution Services SharePoint?
500
Daily Double
How much would you like to wager? Can go up $500 if not in positive.
Of the many places we have to search & find answer, name three.
500
Client responds to a ticket for someone not in the Help Center.
What is do nothing?
(In my best George Lopez voice: They got this!)
Remove the Tag: Customer
If it's 3 days and looks stagnant, Heather or Sam will followup with the ticket owner.
500
This is what the top line of a good XML reads.
What is, <?xml version="1.0"?>
500
This will fix a common error in Helium? (hint: it's in DataPool)
Did they leave the lowest key as a Constant and Blank?