SIA
Qualified Households cannot currently have or have had Spectrum internet in the ________________
last 30 days
What is the Adherence Goal percentage
94%
What are the two types of financial plans for XUMO devices?
PIF and EIP
What TV packages include VIX
None
To Qualify for Spectrum Internet Assist, what programs must the customer be a recipient of:
- National School Lunch Program
- Provision of NSLP (National School Lunch Program)
- Supplemental Security income
What is the formula for Transfers
Calls per day divided by the number of transfers
T/F
Is PPV available on the XUMO device?
false
What TV packages are required to get VIX?
Give me three examples of what could prevent you from achieving you calls per day goal.
- High AHT
- Not being available to take calls
- Adherence: Leaving early, late from lunch or breaks
what is a mixed household?
a household that has both EIP and PIF XUMO devices
What is the Verbatim Tool
Verbatim allows users to troubleshoot error codes and known issues for Spectrum TV App (STVA), SSPP (Self-Service Product and Platform) TV Channel Apps, and Spectrum Guide. How5216
What's the CoPilot for SIA? Double points if you know the EHH!
GEN6633
EHH1039
Spanish EHH1045
What impacts your Adherence?
Any time you are not available to take calls.
- Personal
- ACW
- Tardiness
when XUMO device is returned how long can it take for the credit to show on the customer's account?
14 days
What TV packages are required to get free Disney+
How much is SIA + Wifi
$25.00 - SIA
$10.00 - Wifi
What is the goal for credit?
$0.31
How much is the XUMO unreturned fee for the time period 181 - 360 days?
$30
What is required to access the Disney+ App
Customers will need to: