Authentication
How do you verify a customer account?
Name/Address/Phone
What did the company celebrate this week?
CSW
Name me two grandfather packages offered by TWC?
silver
gold
digi tier 1
digi tier 2
T/F
Leads are able to use Flex Time
True
How do you authenticate a customer account?
IVR/ PIN/ MAC address
What color are we wearing as a team tomorrow?
Black
What system is used primarily for change of service with TWC accounts?
CSG
What lead was recently promoted to Supervisor?
Shannon
Nadetia
Demitrius
T/F
Two people are on the phone, and they both say they are the account holder. You can authenticate them both to move forward with the call.
FALSE
What food is downstairs today?
nothing
What 3rd party device did Charter Communications begin to sell after TWC migration?
Apple TVs
Who reviews calls on our team?
Aridana
Samwel
T/F
The customer states the account holder has passed away and they are the POA. You can provide the customer with detailed information on the account.
FALSE
Do we have jeans this weekend?
Yes
Name me two supervisors that migrated over with Charter Communication take over?
Multiple responses
What day is my birthday?
October 21st
HOW318
Give me two new leads that joined the lead department.
Deandre
Jenessa
Austin
What department was in the lead area during TWC?
Repair
What company do we work for?
Charter Communications