Global TekMed
¿When was Global TekMed Founded?
What is 2016
¿What is Veteran Ratings?
What is The affiliate company of GTM that helps book First Time Fillers and Increases appts.
¿What happens if the Veteran loses the documentation?
What is we refer them to the VA or the National Archives depending on which appt we are booking.
¿What do we search for in the DD214?
What is The Character of Service
¿Name where we can ask for the documents for the FTF or the Increase appts?
What is VA for Increases and the National Archives for FTF
¿Where is Global TekMed located?
What is San Diego CA and Las Cruces NM
Named 3 of the Terms we use internally in the company and their definition:
What is: VA, MST, DAV, PTSD, ETC.
True or False an Increase can go from a 0% to a 90% rating:
What is True
¿What is the C&P Exam?
What is the Compensation and Pension Exam is a test the Vets respond to receive their ratings.
¿What is the Max Rating for PTSD?
What is 70%
¿Is Veteran Ratings an Affiliate company to GTM?
What is Yes
¿What are the 2 types of appointments we handle and explain them in your own words?
What is Increase and FTF
¿What rating percentage is our main goal in every call?
What is 20%
Name the 3 Characters of Service we work with:
What is Honorable, Medical and General
¿What happens if an FTF was denied before and a Veterans calls in again?
What is unfortunately we cant help but we ask for a referral
¿What are the working hours for GTM?
What is 8am-5pm PST
Name the documentation required for each type of appointments (The abbreviation is not accepted)
What is Breakdown Disability Letter, Rating Decision Letter and DD214
¿What is a Non-Service-Connected Disability?
What is a disability that occurred while growing up or after the military service.
¿If a Veteran has an active claim, can we increase his rating?
What is No
¿Can Hypertension be increased?
What is No, 0% is the max rating since this disability varies depending on the medication the vet takes.
¿What's the name of the company we are calling from?
What is Veteran Ratings
¿What is Unemployability?
What is when the veteran is already receiving a 100% rating.
¿Tell me the difference between an Increase and an FTF?
What is an Increase is an appt to elevate the current rating for a Vet already given by the VA and FTF is an appt in which a Vet wants to receive a rating for a new disability.
¿What are the 2 sections we request for the DD214?
What is Member 4 and Service 2
¿Can we increase a 90% rating coming from the VA? Explain
What is Yes, even if our goal is 20% in every call, we want to increase all the way to 100%