This report, published each week, provides a glimpse of how well GTTO functional teams meet SLA
What is the weekly snapshot
100
Both of us currently have five voice agents and one non-voice agent in any given month
Who are Tour House and CTS (Mexico)
100
To negotiate preferential policies that support efficient and cost effective processing of post purchase air transactions which create beneficial outcomes for both Expedia, our airline partners and our mutual customers.
What is Debbie's Mission Statement
100
Who in our group can wear their hair with any style and always look fabulous
Chera
100
Where will Joyce be traveling in the near future?
Russia
200
This tool provides workflow and case management for GTT Operations and, soon, for GTT Commercial as well
What is Salesforce
200
Among vendors, this group has the highest head count on voice agents as of August 31st
Who is WNS-and they are the biggest FTE both in voice and non-voice
200
GTTO-Functional Teams, Regional Teams and Global Air Account Teams?
What are: primary customers/partners for AOR
200
What E&A posting will never be forgotten?
The case of the unclaimed underwear found in a conference room
200
Who manages the team who owns relationships with the GDS?
Ken Chan
300
A mix of art and science, this monthly exercise tries to anticipate how many PNRs will need to be processed by our vendor partners
What is demand forecasting
300
In the GTTO VPM and PS world, we work with our partners on Performance and Relationships
Who is a Vendor Manager or Vendor Management Team
300
Global, Flexible and Actionable
What are: top three key attributes to a great Schedule Change policy
300
Gabe
What are breakfast burritos?
300
Who owns Product Management for air?
David Fleishman
400
Tampering with this item can cause the entire org to lose BaseCamp access
What are SharePoint permissions
400
I am also known as Project Mango
Who is IGT Manila
400
What is the number of people on Debbie's team?
One
400
Fridays are full of / specific syllable prose / what day would that be?
Haiku Friday
400
Name at least two revenue sources for air
Commissions, Net markup, GDS Incentive, Customer Booking Fees
500
This programming language allows data to be extracted from a relational database for analysis
What is Structure Query Language, or SQL
500
Every third quarter review, the vendors/partners need to present this....
What is Business Continuity Plan (BCP)
500
Who is the cutest Granddaughter ever?
Kenzie Lou!
500
What do most participants in E&A vocally hate about e-mails sent out to the group?
They get extremely angry when BCC is utilized
500
What year was the airline industry deregulated and by what president?
President Jimmy Carter signed The Airline Deregulation Act in 1978 and is a United States federal law intended to remove government control over fares, routes from commercial aviation.