Scan & Stand
This is the maximum number of patrons two guards can safely supervise.
What is 80 patrons
This simple item every guard must bring helps prevent dehydration during hot shifts.
What is a water bottle.
This is the step guards or CSRs must remember to do for every child entering the pool.
What is ask the child's age.
This is what staff should do when they don’t know an answer to an admission or policy question.
What is ask supervisor/team lead.
This basic expectation helps keep the pool office usable for everyone who shares it.
What is keeping it clean.
These two locations are known blind spots that guards must pay extra attention to during scanning.
What are the ramp and directly in front of the guard chairs.
This sun‑safety responsibility must be done more than once per shift to stay protected.
What is reapplying sunscreen.
Only these types of flotation devices are approved for use, and they must be properly fitted and worn correctly.
What are Transport Canada–approved lifejackets and PFDs.
This customer‑service philosophy reminds guards to approach every interaction with kindness and the belief that patrons mean well.
What is assume positive intent.
When discussing patrons or swimmers, guards should move away from this location to maintain professionalism.
What is the service window.
This problem area requires guards to remember to squeegee because it becomes slippery and hazardous.
What is the wet hallway.
This is the first action guards must take the moment thunder is heard.
What is clear the pool immediately.
This supervision expectation replaces the old “within arm’s reach” language and focuses on parents being close enough to help immediately.
What is active supervision.
Orange‑bracelet swimmers may use the middle end only when they are wearing this and accompanied by an adult providing direct supervision.
What is a properly worn lifejacket/PFD.
Walkie‑talkie communication should always be brief, clear, and professional, and these types of conversations should be avoided.
What are gossip and unnecessary chatter.
These two rotation expectations between each guard position are must-dos.
What is short communication and look at bottom/pool as you rotate.
The rule states that the 30‑minute waiting period must restart when this weather event occurs.
What is thunder or lightning.
These two common wearable flotation items are not allowed because they are not approved safety devices.
What are puddle jumpers and water wings.
These two items are not permitted in the middle end due to space limitations and increased supervision concerns.
What are mats and tot boats.
When a whistle is blown, this should happen.
what is all guards and team lead respond.
These four scanning best practices help guards avoid missing an emergency when dealing with glare, heat, patrons, and walkie‑talkies. (name at least 2)
What are scanning continuously, limit unnecessary conversation, stay focused on assigned zone and avoiding fixation.
According to compensation guidelines, this is what patrons receive if a full closure occurs and less than 50% of swim time has been completed.
What is a complimentary swim pass.
To pass the swim test, swimmers must complete all components continuously, maintain forward progress, avoid touching the wall, and stay in this body position while swimming.
What is a horizontal position.
This customer‑service principle encourages guards to guide patrons toward understanding rules before taking corrective action.
What is educate before enforcing.
These groups of people are expected to help with set-up and take-down.
All lifeguards, CSRs, instructors and team leads.