AU Terminologies
A customer pays this regularly to keep their insurance coverage active. What is it?
Premium
Despite having wings, this Australian animal cannot fly.
Emu
This state contains Perth and covers the western third of Australia.
Western Australia
What is the process of confirming that someone is who they claim to be?
Authentication.
A customer wants proof that an active policy exists. Which document should be provided?
Certificate of Insurance
Australians often use this shortened word instead of saying barbecue.
Barbie
Which Australian state is also an island?
Tasmania
A caller provides:
Can authentication be completed? Why?
No. We need 1 claim/policy related information
What term refers to the maximum liability an insurer has under an insurance contract?
Sum Insured
Name one of the two Indigenous groups from Australia.
Aboriginal Peoples OR Torres Strait Islanders
Which state has the second smallest population among Australian states despite being the fourth largest by area?
South Australia
A caller knows:
But provides no personal information.
Can authentication be completed?
No. Two personal identifiers are required.
A flood causes electrical damage, leading to a fire that destroys a building. When determining the dominant cause of loss, which principle is used?
Proximate Cause
This natural attraction is so large it can be seen from space.
Great Barrier Reef
This territory was purpose-built in 1913 after a compromise between Sydney and Melbourne.
Australian Capital Territory (ACT)
A customer passes authentication and immediately asks:
"Can you speak to my son about the claim?"
What needs to be established before continuing?
Authorisation
A person files a formal demand for payment under an insurance policy but is not necessarily the policy owner. What is the correct insurance term for this person?
Claimant
Which Australian natural disaster often generates thousands of motor insurance claims because of dented panels, shattered glass, and roof damage?
Hailstorm
Name the only Australian state separated from the mainland by Bass Strait.
Tasmania
The Insured is not available.
The caller passes authentication using the insured's details.
Can claim information be discussed?
No, authorisation is still required.