Lost, Missing or not Recieved
This is how a new gift card is sent to the guest when a refund is issued.
What is via email?
This is the information you would enter in NX to find an overage refund for a gift card.
What is booking and folio number?
This should always be done before discussing gift card details.
What is guest verification?
This where the guest should check if they did not receive their e-gift card.
What is spam/junk folder?
The refund method used when several gift cards were applied to a canceled reservation.
What is one replacement gift card for the total amount?
The guest states they had a refund over the amount of the gift card.
What is verify if the guest received a check for the remainder?
What can a Carnival gift card be used for?
What is a Carnival gift card can be used toward cruise fare, onboard purchases, or pre-cruise items.
This is the type of case you would create if you needed additional information to request a new gift card.
What is an INQU case?
You need to process a S&S refund, and the guest utilized ONLY gift cards this is where you would task the case.
What is GCsupervisor?
Unlike prepaid debit cards, Carnival gift cards are not this.
What is reloadable?