WELCOME/CHECK IN
The first step in Front Desk: Welcome.
What is Acknowledge Immediately?
First step of the 2 minute plan.
What is Wait to Clean Your Station?
The form that releases liability of students, instructors, and institution.
What is Release of Claims?
Start Here.
What is Experience Desk: Telephone Call?
"Hi my name is, __________. I'll be helping you get checked in today."
What is Step 3 of Front Desk: Welcome?
4 Step Program- Step 1.
What is Mini Huddle?
The process of documenting products.
What is Retail Recommendations?
The final result.
What is Happy Service Guest?
Use the guests name.
What is Guest Check In?
Coach & direct technical performance.
What is step three of 4 step Program?
The "new" area to tally additional applications.
What is Visit Notes?
The culture system accompanying step 6 of flow chart.
What is the 4 Step Program?
What is Future Professional: Greet?
#6, 10 Opportunities- Skin.
What is Educate the Service Guest?
The service guests initials for acknowledgement.
What is Guest Experience Checklist?
Acknowledge, Warm Welcome, Describe & Direct, Escort the Guest.
What is Future Professional: Greet?
Use guests name, check & verify services, invite guests to shop or take a seat, service ticket, and monitor wait time.
What is Front Desk: Check In?
The complete steps to the 2 minute plan.
What is
Wait to clean your station
Escort your guest to the take home area
Introduce your guest to the experience desk team
Pull Products & Review Features & Benefits
Reserve a future reservation time
Give your service guest a business card
Request a referral
Say thank you
Clean your service area
Pedicure, Manicure, Facial, Lip Wax, Haircut, Scalp Treatment.
What is service order/resource?
Ask for a referral.
What is Learning Leader: Complete?