Corporate
What timeline is quoted when something is being referred to Risk
30 days
What status code is used if a guest reports a no show charge at a franchise property
NR - No Reply Requested
Property # 1288 - is it franchise or corporate
Corporate
There are less corporate locations than franchise locations. True or False
TRUE
What must you do before transferring a call to escalations
send an email
What is the timeline quoted for a credit card refund
5 business days
What status code is used if a guest reports a no show due to their flight being cancelled?
RT
What status code is used for bed bugs at a franchise property
FRL
Name the 3 countries in which G6 Hospitality brands operate in
United States
Canada
India
What status code is used for employee complaints
none - no report
A guest reports an injury to a minor, what status code will the report be placed on and how many days will the guest wait for a response
RT(Risk) 30 days
When referring a report to the franchise for compensation, in addition to e-mailing the back office - what step must be completed first?
Call the property
For our purposes, what do the initials CCA stand for
Contact Center Application
When Motel 6 launched in 1962, what was the nightly rate
$6
A guest reports a slip and fall at property 9093 - what status code will you put the report on
FRL
What timeline is quoted when referring a report to Legal
30 business days
A guest reports an injury to a minor with no medical attention, what status code will the report be placed on?
RT
What system must you retrieve the confirmation # from that will be used in the contact report
Hotel Key
What is the additional cost to add a 12 year old child to a reservation
$0
What is the address of the G6 Corporate office, including zip code
4001 International Parkway
Carrollton, TX 75007
what 3 parties will you email when referring a report to the back office of a corporate property for a two day response
back office
director of operations
m6s6 alert
What 3 parties will you e-mail when referring a report to the back office a franchise property for a two day response
property back office
director of operations
g6 franchise request
What are the 5 status codes that you will use as an agent
CR, BU, RT, NR, OK
How much is the pet fee at Motel 6?
$0 - pets stay free
What 3 brands are affiliated with G6 Hospitality
Motel 6
Studio 6
Hotel 6