1-5
You may need to ________ a guest to the ice machine on the 1st floor.
A. Caddy
B. Escort
B. Escort
You may need to escort a guest to the ice machine on the 1st floor.
For sight impaired guests the hotels may have _______ for room numbers.
A Braille
B. Wake-up-call
A Braille
For sight impaired guests the hotels may have Braille for room numbers.
You need to ________ a customer's ________ in a speedy fashion.
A. Resolve/Complaint
B. Vacant/Housekeeping
A. Resolve/Complaint
You need to resolve a customer's complaint in a speedy fashion.
If a guest is ______ and you fear for your safety leave the room/call your supervisor.
A. intoxicated
B. grab bar
A. intoxicated
If a guest is intoxicated and you fear for your safety leave the room/call your supervisor.
Make sure you have everything you need on your ______ before you start your shift.
A. Caddy
B. Intoxicated
A. Caddy
Make sure you have everything you need on your caddy before you start your shift.
When _______pets are found in the room you need to report to the front Desk.
A. Resolve
B. Unauthorized
B. Unauthorized
When unauthorized pets are found in the room you need to report to the front Desk.
A _______ is used to reach high places in hotel rooms.
A. Feather duster
B. intoxicated
A. Feather duster
A feather duster is used to reach high places in hotel rooms.
Guests call _________ to get extra towels.
A. escort
B. housekeeping
B. housekeeping
Guests call housekeeping to get extra towels.
In a handicapped bathroom there is a _____ for the guest to hold on to.
A. Inventory
B. "Grab Bar"
B. "Grab Bar"
In a handicapped bathroom there is a grab bar for the guest to hold on to.
When guests have a good experience they tell other guests about the _______.
A. Feather Duster
B. Property
B. Property
When guests have a good experience they tell other guests about the property.
Your caddy needs to be __________ after your shift.
A. housekeeping
B. restocked
B. restocked
Your caddy needs to be restocked after your shift.
When no one occupies a room it is ______.
A. assignment
B. vacant
B. vacant
When no one occupies a room it is vacant.
Take an ________ of the room and refrigerator to see if anything is missing.
A. Inventory
B. Housekeeping
A. Inventory
Take an inventory of the room and refrigerator to see if anything is missing.
Guests have the Hotel give them a ________ when they want to get up.
A. Wake-up-call
B. Restocked.
A. Wake-up-call
Guests have the Hotel give them a wake-up-call when they want to get up.
Guests may have _________ and need some special accommodations.
A. resolve
B. disabilities
B. disabilities
Guests may have disabilities and need some special accommodations.
To protect yourself against blood borne _______ you need to wear a protective covering.
A. Property
B. Pathogen
To protect yourself against blood borne pathogen you need to wear a protective covering.
Check your ________ log to see what rooms you have to clean.
A. amenities
B. assignment
B. assignment
Check your assignment log to see what rooms you have to clean.
You'll stock the room with ________ for the guest to use free of charge.
A. amenities
B. property
A. amenities
You'll stock the room with amenities for the guest to use free of charge.