Practicing Guest Service
Lodging employees play a key role in
fulfilling the needs, wants, and expectations of guests.
Lodging employees are guest service
professionals
Lodging employees are providers,People surround guests with
service
Techniques that provide guest service are
giving guests immediate and undivided attention, greet warmly with a smile, listening to them closely, Putting pride in their work and achievements, and making suggestions to make their day more enjoyable
Lodging employees need to show guests that they
care about their needs, are never too busy to care of their needs, and work as a team