What is Service?
Service Strategies
Superior Service
Delivering Service
Pot Luck
100
Who is the best judge of service quality
What is The person receiving the service
100
A hotel offers the same amount of capacity no matter how high the demand
What is level-capacity
100
What does SWOT stand for
What is Strengths, weaknesses, opportunities and threats
100
consists of viewing a market as a number of smaller markets
What is market segmentation
100
Who long have I worked here
What is 8 years
200
"Other customers are part of the service product" is an important part of a
What is service business
200
If a hotel changes its capacity to suit the demand level, example, open up more meeting room space for a large group
What is chased-demand
200
When does superior service occur
What is when customers needs and wants exceed what they expect
200
A determine market segment for a hotel
What is target market
200
How many children do I have
What is 2
300
If a manager thinks he is providing good service, they can assume that their customers think so, too
What is False
300
early bird specials are examples of how a hotel can
What is manage demand
300
A companies' general business objectives
What is a mission statement
300
What tangible thing says, "companies who succeed have a single service strategy foe each market segment
What is Don't forget who you are
300
What was the score of Flyers game last night
What is Flyers 2 - Boston 1
400
Service businesses are different from manufacturing businesses because
What is time factor is more important, people are part of the product
400
The most common method used to influence demand
What is price
400
Managers encourage customers to wait for an available service, example making reservations at a restaurant
What is Demand inventorying
400
Tangible thing says, "guests don't like to wait
What is Be responsive
400
Who do I share my office with
What is Mr. Lon
500
What does "on time" mean
What is when the guest wants it
500
An interaction between a guest and a customer
What is moment of truth
500
What are the fundamental issues that needed to addressed before hotels implement strategies
What is Leadership, organizational structure, and corporate culture
500
The worst enemy for superior service
What is turnover
500
What are my intern names
What is Brianna and Lavyona
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