EXAM
What CT exam for Hematuria, kidney cyst, renal tumor, mass requires no oral contrast?
What is IVP
What email is sent to a guest for portal access?
What is Patient Portal access email?
At what point is an estimate given?
When is at the time of scheduling.
Which insurance requires full SSN
What is VA, Champ VA and Tricare
Our Common Purpose.
What is to provide our guests a compassionate and exceptional experience?
What exam requires the guest to be NPO for 8 hours prior?
What is US abdomen, Renal, and CT Colonography .
If a guest shows up on time or late what is the correct check in process?
What is check in with Registrar or available person in RIS.
Bonus:
Consent for tx and billing
HIPAA release
Responsibility Estimate
Where do you find US reports?
Where is Clickview.
Which exams require chart notes?
What is MRIs and CTs.
Why are you pushed to "Ready" on phones?
What is to take a phone call?
Whom can schedule a breast MRI for implant integrity?
Who is everyone?
How do you add an additional exam to a payment plan?
What is cancel the current and add the totals and recreate.
This skill is responsible for VA tasks
What is Pending Benefits.
How do you notify authorizations for a same day or next day add on?
What is email the authorization email.
What is our goal for abandoned call ratio?
What is 2%.
Who do we get approval for scheduling a C-Spine epidural ordered by Dr. Adams.
Who is no one, approval is not needed.
Where are provider portal orders found?
What is RIS under inbound documents.
Bonus:
RSG under the Portal Order
When working failed faxes if RIS and concord fail what is your next step?
What is confirm number, update if needed.
If correct send an email to IT to look into.
Which insurances require you to schedule 7 days out for authorizations
What is EBMS, GEHA, Aetna, Meritain and Allied
What is the difference between Self-Pay and Self-Pay in full?
What is Paying with no insurance and a payment plan.
What is a same day cash pay with discount.
At what age does an ultrasound come before a diagnostic mammogram?
What is younger than 30.
What are the proper steps for updating an estimate with incorrect information
example: everything is $0 or blank
What is look at response or additional information and Update. If blank still contact insurance or patient.
What tasks is Needs Order in charge of?
What is the following;
Needs Order, Needs Corrected Order,
Needs Demos, Need Insurance, Need
SSN, Need DX
What insurance requires authorizations prior to scheduling MRIs?
What is Medicaid
What 11 items are the criteria for a "Perfect call"?
1 - Answering with a smile “Thank you for Calling Imaging Associates this is (Your Name), how can I help you?”
2 - Patient demos Did we verify the patients demographics?
3 - Insurance Did we verify the patients insurance? 4 - Provider Did we verify the referring provider with the patient?
5 - Date/Time/Location Did we verify the date/time/location 2-3 different times?
6 - Prep Was acurate prep communicated to the patient?
7- Estimate Did we offer the patient an esitmate for their up coming appointment?
8- Order/chartnotes If needed, where they requested?
9- HIPAA Did we maintain HIPAA compliant?
10- Documentation Is the scheduled exam(s) properly documented?
11- Ending “Thank you for calling Imaging Associates (Callers Name) have a great day!”