Is It A Case?
The guest was unable to get a receipt at the pump.
Yes - "Pump Issues: Receipts"
Who would you reach out to if:
If a guest would like to report a compliment for a specific Team Member.
District Manager of Location.
What are our hours of operation currently?
What are our hours of operation on a normal basis?
Monday - Friday 8am-8pm, Weekends 8am-5pm
In the next 5 seconds:
How many team members make up Guest Services Department?
11 Members
Who is the Guest Services Contact for:
The Legal Department
Claudia Wan
Guest was unsatisfied with pricing of gas in regards to one or multiple locations.
Yes- Gas Pricing:Too High. We were requested by Gas Pricing not to email them in regards to these inquiries and just close them out (Ron Saumur)
Who would you reach out to if:
You need assistance to help a guest with a gift card or prepaid card a guest bought within our stores?
1. John Zalomis
2. Mike Esposito
What is Our Phone Number?
What is Zipline's Phone Number?
508-389-4700
877-403-2222
What 2 Team Members in the Guest Services Department share the same birthday?
Gwen Merritt
Ari Carney
Who is the Guest Services Contact for:
Facilities Support
Alicia Manganiello
The guest has two EDC transactions and one receipt around the same time in the processor.
Yes- CPT Refund Requested
Who would you reach out to if:
A Spanish speaking guest needed assistance and translation?
How many years has the Guest Services Department existed?
5 years
(Started in 2017)
List the following in Order:
Which 3 team members have been in the Guest Services Department the longest?
1) Cortney Regan - November 6, 2017
2) Gwen Merritt - July 1, 2019
3) Ari Carney - July 29, 2019
Who are the Guest Services Contacts for:
The Risk Management Department
Andriana Stefak
Melissa Dennehy
Ilyse Sugar
DJ Szymanski
Who would you reach out to if:
A driver with a delivery to the SSC missed his appointment and needed to reschedule?
1. Security or Sharon Beauchain
What is the average talk time for call centers across the US?
EXTRA 50 Points:
What is our current talk time in Guest Services?
6 mins
Guest Services: 5 mins 44 seconds
Who in the Guest Services Department has joined the team after having worked within one of our store locations?
Katrina Gronlund
Assata Evens
Robyn Cooper
Cortney Regan
Who are the Guest Services Contact for:
SmartPay Business
Aaryanna Francisco
Craig Byerlee