Job Aids
What are the 4 parts of the call flow?
What is the incidental amount in the U.S. and the U.K.
What is 100 USD & GBP
Who is the CEO of Club Quarters Hotels?
What are the steps to setup third party payment?
Please include the step for when a PO number is needed.
What is payment instructions (window 1 and 2)
What is routing instructions
What is traces?
What is transportation "pick up" field notes?
What is your 2023 wrap up target?
What is 85%
How would "reflecting the customers request sound?" - fill in the below
Guest calls to make a reservation
I would be happy to _______________, may I ask you a few questions to ensure we find the best option available.
what is "help you make a reservation today"
How many guest room floors is the World Trade Center Hotel
How many is 19?
Who is the founder of Club Quarters Hotels
Ralph Bahna
What are is the Guest Pay Own Bill Corp code for member- International Rescue Committee?
What is there Direct Bill Corp code?
Hint- you can use SynXis
What is 10M7QM (GPOB)
What is 11475T (Direct Bill)
This is the number you want to strive to be under for your AHT target?
What is 3 minutes or less
During what part of the call flow are we attempting to learn the customers needs?
What is discovery?
What do we offer for $65 a day at Park Terrace Hotel?
What is Valet Parking?
Who do we contact for meeting space at Trafalgar Square?
What is Meetings@8northumberland.co.uk
Which OTA do we direct bill some reservations for?
Who is Expedia?
Who are the two institutions in London that are frequent members at Covent Garden?
Who is London School of Economics &
Who is The Royal College of Surgeons/Radiologist
This code is used to book a weekend certificate at a comp rate
What is 10D4SS?
What is a Superior Room with Kitchenette?
What is the number you call for IT Support? (IT Hotline)
What is 203-905-2095
These are the amount we charge for incidental hold in the US and UK
What is 100 USD & 100 GBP
What are the 2 time frames calls overflow to us from the NYC hotels?
What is 8am-10am
What is 2pm-6pm
These 5 Panels are recommended for setting up your Opera
What is Traces
What is Notes
What is Payment Instructions?
What is routing instructions?
What is alerts?
These three locations do not have any rooms with bathtubs
What is Grand Central?
What is Covent Garden?
What is the Jewel?
Who do you contact for an employment verification request?
Who is Donna Bosses?
Where should we be inputting purchase order numbers?
What is pick up notes of the transportation field?
We collect payment for extended stays on this day
When is 14 days prior to arrival?