Policy
How often does a shift checklist need to be completed?
Once per shift, even when working a double.
How much does a monthly alumni family membership cost?
$30
How often should laundry be collected?
Once per hour, or 2-3 times a shift.
What is allowed on the admissions computer screen?
Fusion, nothing else
What material is on the first floor of Barnes Ceiling?
The old basketball courts from the original Barnes Center!
When does a sale need to have an attached signature?
How is it signed?
When selling/renewing any memberships patrons are required to sign the agreement form on the guest services ipad.
What is needed to build a new profile?
1. First and Last Name
2. Current Email
3. Photo
4. Eligibility
Where can people store scooters?
They may only lock scooters outside, and cannot be stored in the Barnes Center, if they are put in the lobby take a note from the binder and put on the scooter to inform them (fire code)
How long are guest pass valid for?
The day of purchase, not 24 hours
How many laps on the track equals a mile?
10 laps to a mile
How do you build/update a profile for an alumni member?
1. Alumni Card (digital or physical print out)
2. Update Eligibility
3. Collect current email address (not SU)
4. New/Updated physical address
How many people can a member sponsor for a guest pass?
2 people max
True or False: If someone has overdue equipment, they are still allowed to check out more things
False, if someone has overdue equipment they cannot borrow anything more
What does "Access Profile Restricted" mean?
The patron has a membership that does not grant them entry, like a climbing wall or fitness class membership. This means they need to buy an alumni or entry membership.
What is in room 308?
It's the conference room on the health side!
What is the first step in getting a personal trainer?
The patron must use the Barnes Center website and fill out the “Personal Training Registration Form” on the Barnes website. After they fill out the form, they will be matched with a trainer
Who counts as a dependent in a family membership?
Children of the member. Does not include: Friends, Parents, Siblings, or Cousins
What is the process for checking in Reservation Equipment?
1. Make sure all equipment on the check-out sheet and in Fusion is returned and accounted for.
2. Go to the “Manage” tab in equipment checkout > “Out”, then search for the equipment as normal in the search bar.
3. Check that the equipment is undamaged and all accounted for. If there are pinnies make sure they go in the wash.
4. Everything is checked in in Fusion, fill out and return the sheet to the guest services coordinators desk.
What are the first things you do when you see "Passback Violation"
1. Stop the patron from entering
2. Ask to see when they were last in the Barnes Center.
3. If the person has not been in the Barnes Center or does not appear to have been in earlier, contact pro staff
4. Collect all information and fill out incident report.
Where are all the locations a member under 18 are allowed to be?
Lap pool, Mac Court, Basketball/Badmintion Courts.
No: Hot Tub, Climbing Wall, Fitness Equipment, or Esports