Cat Claims
This is designated to a weather event and facilitates proper tracking and reporting of claims associated with that event.
Catastrophe Number
This is Harford's approved vendor for business and interpretation services.
LanguageLine Solutions
This person should be made aware when suit papers are received.
Property Claims Manager or Supervisor
When should Underwriting be notified of a claim or loss situation that may impact cancellation or non-renewal?
As soon as possible.
This should be sent as soon as practicable after discovering a potential question of coverage.
Reservation of Rights Letter
During a CAT situation, this is provided to those in the company that may not normally handle property claims to assist with taking new loss information.
A template
Use of this should be first discussed with the Property Claims Manager or Supervisor.
Expert
This initial internal document is created upon receipt of a new lawsuit.
Suit Report
This is our current reinsurance broker.
Guy Carpenter
This should be sent to policyholders on all NJ claims where payment is issued or there is a declination of coverage.
NJ Claims Appeal Notice
Name 3 ways in which employees can contact the company to get direction in the event of a local CAT.
1. Call the main office
2. Visit the website
3. Company Facebook page
4. Call Wayne or Steve
Name the 4 most common types of assignments to IA's.
1. Full assignment
2. Partial assignment
3. Desk adjustment
4. Contents
The following are causes of loss where an ISO Claims Inquiry should be completed - name 4.
1. Theft
2. Fire
3. Mysterious Disappearance
4. Explosion
5. Heavy Equipment Theft
6. Any other questionable claim
At what percentage of reinsurance retention for property claims should our reinsurance broker be notified?
75%, or $750,000
Upon receipt of a subpoena or an information request by an authority, if counsel is not already involved, this person should be contacted to coordinate a response.
HMIG General Counsel
Name 4 ways claims can be reported during a CAT.
1. Claimline
2. Fax
3. Phone
4. Online (Agency Portal)
Losses that may not be candidates for Contractor Connection include:
1. Questionable coverage
2. Losses greater than $25k
3. When the insured already has a contractor
4. Claims that may involve subrogation
When provided with info from third parties (agents, employers, friends, etc.) of a subject from a social media site or other similar sources, the claims handler should do the following:
1. Assume the info is not publicly available
2. Contact SIU or counsel to authenticate the info
The term for a certain number of days after a policy is issued during which a policy can be canceled for certain underwriting reasons.
Discovery period
This applies to communications between HMIG employees and its general counsel or outside counsel, and is applicable to verbal and written communications and records of those communications.
Attorney-Client Privilege