Communication
Boundaries
Guide Requirements
Partner Convos
Resources
100

Ways you may communicate with your partner

Phone, text, email, video chat (any website)

100

Your partner wants to know if you think they should participate in the newest clinical trial.

Defer to the care team

100

Number of guide gatherings that each guide is required to attend per calendar year

at least TWO
100

Your partner is very tearful and/or emotional during more than one of your conversations.

Provide additional support resources like psychosocial oncology.

100
Name of counseling program at the James for patients and caregivers

Psychosocial Oncology

200

Your partner calls multiple times in one day and one call is at 10 PM.

Return call at your earliest convenience even if the next day.  You may also send a quick text.  Discuss when you ARE available.

200

Your partner reported that they accidentally took an extra dose of their medication and asks what to do.

Encourage them to call their care team at their clinic immediately.

200

Time commitment that each guide is asked to give to the program

at least one year

200
Your partner states that they feel like they are not doing enough for their caregiver or contributing to their household like they used to.

FREE ANSWER (share your reflection statement)

200

Places to obtain valid diagnosis or treatment info

care team, patient education website, Patient & Family Resource Center staff, medical library at UH
300

Who should take the lead in the peer relationship with scheduling and follow-up

GUIDE!

300

Your partner invites you to dinner with their family, as a way to show you thanks for their support.

What a big no-no

300

When guides receive program surveys

at 6 weeks during a match and every January

300

Your partner tells you their doctor has given them more than one choice of treatment options and they feel scared they will choose the wrong one.

FREE ANSWER (share your reflection)

300

where family members can rest, recharge, or get space to work at the James

Patient & Family Resource Center

400

How often a guide should reach out to a partner (minimum)

once a month

400

Your partner is hospitalized and requests a visit from you.

Not currently allowed due to COVID precautions

400
How to review and "attend" a guide gathering after you miss it

See link on "resources" tab in portal and review.

400

Your partner expresses that they feel like it would all be better if they weren't alive anymore.  They then express that they think about "ending it all".

Provide the crisis hotline number and/or encourage them to visit their nearest ER immediately to talk with a RN or social worker.  Then call HOPE program manager.

400
Resources available for caregivers

"Caregivers and Coffee" support group, patient education online for various topics including anticipatory grief, H.O.P.E. match with another caregiver, all JCFL classes

500

Your partner would like to meet in person.  They have been vaccinated and are comfortable wearing a mask.

Politely explain that the program is asking that matches do NOT meet in person right now, but suggest a video chat.

500

Your partner expresses that they feel like it would all be better if they weren't alive anymore.  They then express that they think about "ending it all".

Provide the crisis hotline number and/or encourage them to visit their nearest ER immediately to talk with a RN or social worker.  Then call HOPE program manager.

500

Deadline for completing session logs

Trick question!  No deadline, but please complete within a few days.  PM pulls data for reports regularly.

500

Your partner reports that they are entering into hospice care

Contact PM to inform her and discuss the match.

500

Which JCFL programs are currently held in person

None :) 

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