Guiding Principles
You clean up a spill in the hallway immediately, even though it's not your area, because you know it affects guest experience.
What is Take Pride?
What is the name of our restaurant?
Local Jones
This city is known for its outdoor lifestyle and is home to Halcyon hotel.
What is Denver?
This Makeready leader is responsible for fostering a people-first culture, overseeing talent development, and ensuring the company’s values are reflected in every guest and employee experience.
Who is the Director of People and Culture, Bianca Palmer!
What is the name of our recognition program?
What is Bucketlist?
A guest mentions it’s their birthday during check-in, and you immediately surprise them with a small birthday treat in their room.
What is Be Thoughtful?
This rooftop and speakeasy duo at Halcyon offer guests both panoramic views and a dose of mystery after dark.
What are Rare Bird and B&GC?
This city is home to Makeready's headquarters and features The Adolphus hotel.
What is Dallas?
From HVAC systems to rooftop pools, this leader ensures everything runs smoothly behind the scenes—maintaining the physical heart of the property so guests only notice the perfection.
Who is the Director of Engineering?, Horacio Quinones
Where are our time clocks located?
What is P1 & Level 1
When you notice a team member is feeling a little down and you go and tell them a funny story to cheer them up, PERIOD!
What is Be Light?
This is the year the Hotel opened?
what is 2016?
This is the name of our newest hotel located in the urban oasis of Honolulu
What is The Laylow?
This strategic leader turns room nights into revenue, builds key partnerships, and ensures the hotel’s story reaches the right guests—from corporate travelers to wedding planners.
Who is the Director of Sales, Kathryn Guzinski
This is the number of hotel rooms Halcyon has
What is 154?
A guest’s room is not ready upon arrival, but you offer them access to the pool while they wait and provide a complimentary drink.
What is Act Decisively and Seek Feedback?
This hotel feature offers guests a variety of seasonal outdoor equipment to enhance their Colorado experience.
Gear Garage
This hotel in New Orleans was inspired by French influence and Southern hospitality.
What is The Eliza Jane?
This expert in numbers oversees the financial health of the property, from budgeting to forecasting, ensuring profitability while maintaining the company’s commitment to quality guest experiences.
Who is the Director of Finance?, Connor Hicks
How many guiding principles are there?
What is 7?
During a busy lunch rush, a guest requests a dish that is temporarily unavailable. You recommend a suitable alternative and even provide a discount to ensure they’re happy with the solution.
What is Be Thoughtful?
What was Halcyon before it became a hotel?
What is Post Office?
This boutique hotel in Savannah, Georgia, is known for its riverside views and industrial-chic decor.
What is The Alida?
This SLT member plays a key role in shaping the strategic direction of the Halcyon property ensuring operational excellence, brand integrity, and a people-first guest experience across all departments.
Managing Director- McClinton Heil
These are the names of our meeting rooms
What is Linear, Marble, Nest, Arbor?