Desk Clerk Interactions
Residents go here to receive their package.
What is the Mailroom Window?
If a student’s keycard fails to unlock the dorm, but both of their roommates’ cards work just fine, this is the issue at hand.
What is a card issue?
The Location of the DC.
What is upstairs?
The names of the Desk Leads.
Who are Noah, Olivia, and Pablo?
Where study rooms can be found in Tercero.
What is the TRAC?
You take this action when a parent insists their resident is in trouble.
What is FERPA/Do not confirm students whereabouts/occupancy?
The program on Door Access that allows you to view updates for a specific door and when they occured.
What is the Event Log?
The Meal Card office is there.
What is the Segundo ASD?
The names of the returners who have been at the desk 2+ years.
Who are AJ and Ren?
The time when you can call the AHA.
What is after 4:30?
Students may also refer to this room as the prayer room.
What is the Wellness room?
Where residents are sent if their card is missing tracks.
What is the Aggie Card Office?
The HDMI to USB-C Adapter is in this box.
What is the meeting kit?
The names of the returners who have been at the desk 1+ years.
Who are Ashley, Isaiah, Jason, Lucky, Mads, and Sabrina?
They approve posters for the bulletin board.
Who is Elizabeth Martinez?
This is how you tell your leads a resident has bed bugs in their room.
What is there are BB's in room ###?
This indicates that the door has entered an update.
What are blue flashing lights?
Toner from the printer is located here.
What is the Key watcher Room?
This years New Hires at the Desk.
Who are Angie, Aseel, Gordon, Kade, Livia, and Miya?
They are the RD for Kearney.
Who is Gaby Ruiz?
You receive a call that a student is locked out of their room, but they are naked and fresh out the shower, what do you do.
(returners cannot answer)
What is have an Authorized person come down and receive the lockout card for you, after confirming their information, and the authorized persons' information?
The exact minimum number of volts before a door's battery must be replaced.
What is 4.7 Volts?
The location of cleaner cards.
What is the Leads Drawer?
The Mail staffs' returners.
Who are Amy, Hailey, and Jeffrey?
A Desk leads phone number.
What is
818-481-0445
510-365-2004
661-573-7481