G
G in "GVAL-HI" stands for
What is Greet
What do we consider an external customer
What is our members or non-members
H in GVAL-HI" stands for
What is Help
Member that works at WINCO
Who is Carl Gray
SELCO stands for
What is School Employees of Lane County Oregon
One of the key components of greeting people
What is
- Get eye contact
-thank them for coming in/contacting you
-tune the world out and them in
Name an Internal Customer
What is
-Loomis
-Shred people
-Cleaning people/ Greg
-UPS
-Etc
Percent of people who are likely to come back after positive customer service experiences
A) 75%
B) 89%
C) 94%
What is B) 89%
Member that needs Supervisor OV that also makes keychains
Who is Russel Bloom
What is Live a Good Life
RANDOM:
Where was Ryan W's previous employment
What is TJ Maxx
SELCO Steps Up
RANDOM:
Danielle's middle name
What is Starr
Who is the sweetest member that comes in for money orders
Who is Sharon
SELCO mission statement
Someone can form an impression of us in the first ___ seconds
What is Seven seconds
RANDOM:
Name of Ryan P's cat
Sammy
Three components of communication
What are
-words we say
-how we say the words
-non-verbal
Non-member who cashes Karl Demarests checks
Who is Bill (Attanasio)
Age of the Santa Clara building
What is 25
What is Attitudes
Name 2 of the 5 Corporate values
1. Relationships
2. Excellence
3.Passion
4.Ownership
5. Fun
"Effective customer service is a sincere desire to ________"
What is Fill peoples needs
Member who regularly comes in to get notaries for the company they work for
Who is Keili (Schoonover)
The door code going into the breakroom from the bathrooms can also be entered as
What is the year SELCO was founded or the Zip code of the branch