Member Mayhem
What day of the month is the deadline for members to submit a cancellation request?
What is the 8th?
What is the minimum age a child must be to stay in the facility without an adult present?
What is 10 years old?
What is the first thing employees should do when arriving for their shift?
What is clock in immediately?
What program lets parents drop off their kids for a fun evening of activities while they enjoy a night out?
What is Kid’s Night Out?
What is the only food that never spoils?
What is honey?
If a member’s payment fails, what is the max fee they will be charge?
What is $30?
What type of shoes are required on turf and courts to ensure safety?
What are closed-toe athletic shoes?
When handling a member concern or complaint, what is the staff’s first priority?
What is listen to the concern and escalate it to the appropriate supervisor if necessary?
What is the maximum amount of time a member can drop their child off at Child Watch while they remain in the facility?
What is two hours?
What country invented pizza?
What is Italy?
What happens if a member terminates their account with an unpaid balance and wants to renew their membership in the future?
What is they must pay the outstanding balance before their membership can be reactivated?
If a member wants to bring a guest, what is the gym’s guest policy?
What is guests must check in at the front desk and pay the guest fee?
What is the expectation for staff uniforms or dress code while on shift?
What is maintain a professional appearance?
What membership perk allows members to use any YMCA location nationwide?
What is the Nationwide Membership Program?
What was the first soft drink consumed in space?
What is Coca-Cola?
If a member terminates their membership before the 10th of the month, what needs to happen to their pending payment?
What is pull the payment from the pending batch?
What should members do if they notice broken equipment or safety hazards?
What is report it to staff immediately?
If an employee violates a policy or procedure, what is the first step in the discipline process?
What is a verbal warning or coaching conversation with their supervisor?
What special program is offered to help cancer survivors improve their fitness and recovery?
What is Livestrong at the YMCA?
I‘f your facing north, what direction is your left hand pointin?
What is west?
If a member is set to auto-renew, what day does their payment go into the pending batch to be scheduled?
What is the 1st of the month?
What is the policy on using cell phones to videotape your workout in the gym?
What is it is strictly prohibited and not allowed?
How many shifts do you have to work per week to maintain your free membership?
What is two shifts per week on average?
What is the YMCA’s refund policy if a participant cancels 30 days before, 1 week before, or after the program starts?
What is 100% credit 30 days before, 50% credit 1 week before, and no credit after the program starts?
What’s the only letter that doesn’t appear in any U.S. state name?
What is Q?