Hear Or Fix?
A client says: “I’m overwhelmed. Nothing feels clear right now.”
And the rep responds: “Okay, let’s walk through the form step-by-step.”
FIX
Coworker: “This change completely threw off my workflow.”
Response: “I can see how that would happen. Let’s talk about what part hit hardest.”
HONOR
Customer: “I’m confused about these tax forms.”
Rep: “You need to check the resources page, Let me send you the link."
Hustle