Hostos Remote Campus Resources
Scenario Work
Microsoft Teams
HALC Tutor Guidelines
I'm feeling lucky, Amalia.
100

I need help with my biology essay! My ideas are all over the place. Can the HALC help me with this? If not, where should I go? Send appropriate sources on the chat.  

The HALC is unable to help students with papers. Students should make an appointment with THE WRITING CENTER tutors. https://commons.hostos.cuny.edu/writingcenter/

100

A student shares a problem and you notice the word midterm. Pick another member of your team to demonstrate how you should handle it. You have 1 minute.

The tutor should change problem numbers and notify staff. 

100

How do you call a student who is late for tutoring? Please demonstrate by sharing your screen. Use Vilma as the student.

Go to video participants and type in the login address. 

100

Tutors who are unable to work for the day or are going to be late should ___________. 

Email Emelyn and CC all HALC staff. 

100

Where does the movie Black Panther take place?

WAKANDA .....FOREVER!

200

On what specific website can the HOSTOS community find information ( tutor schedules, directions to teams, and the direct link to the request form) about tutoring? Please send the link to our chat. 

200

A student refuses to leave your session. They are being rude to you. What you should you do as a tutor? Pick another member of your team to demonstrate how you should handle it. You have 1 minute. 

The tutor should ask the student politely to submit another request- if the student refuses the tutor should notify a staff member and remove the student from the team. 


200

All Tutors must have what as their background? and WHERE can this be found on Microsoft teams?

HALC BACKGROUND and it can be found in the TUTORS MAIN HOME under files.

200

Name the two baseball teams from NY?

The Mets and The Yankees

300

Fill in the blank, A Hostos Success  ____ can help Vilma sign up for classes. She should visit this home page. Send link on the chat.

A Hostos Success Coach can help Vilma sign up for classes. https://www.hostos.cuny.edu/Administrative-Offices/SDEM/SSCU/Contact-Us

300

You are working with two students. One of them is working on a problem but their background noise is very loud.  

Pick TWO members of your team to demonstrate how you should handle it. You have 1 minute.

The tutor should politely ask the student to mute themselves. If this doesn't work the tutor has the administrative power to mute the student. 

300

All tutors must have their ______ on during their tutoring session and should remember to _____ their session. Please explain why.

Video. 

Record.

-It helps the students feel comfortable.

-Keeps an archive of our work.

-It is part of your job.  Tutors that don't comply will be spoken to once. Anything else afterward is subject to discussion with Professor Li.

300
The HALC staff will be emailing my tutoring appointment to my __________.

HOSTOS EMPLOYEE EMAIL 

300

Hostos is part of what university system?

City University of New York

400

I need help researching information for a paper. Where can I get help? Please send a link to the chat. 

400

ASAP students are required four mandatory hours a month. An ASAP student sits in your session with no work and claims they don't need help. What do you do? How would you engage with this student?

Pick another member of your team to demonstrate how you should handle it. You have 1 minute.

All students must be active during their sessions. The tutor should use questions to find what topics they can review with the student. 

Potential Questions: 

In what topic do you need help?

Can you tell me in which chapter you are in the class?

What do you find difficult about the chapter?

What steps/part(s) of the problem you do not understand?
Let’s write down on the board everything you know/remember about this chapter (topic/problem/theory) so we can discuss/work on it.  

What comes to your mind when we mention this concept?
How do you define this concept in your own words?

Can you help me to solve this problem? What would be the next step? What do you think about this?

400

Share your screen and tell the group what is the function of the video call icons. 

Participants

Chat

Raise hand

More Actions

Video Camera

Microphone

Share Screen

400

In terms of midterms/finals/ Quizzes –if you suspect a student is bringing you this type of work. You should....

Reach out to a HALC staff member

Keep working with the student but be clear you will NOT be using the numbers for that problem. 

Create your own problem. 

Limit tutoring to one hour in this case

400

Fill in the blanks, 

"Your _______ is our _______ is the _____ motto"

Your Success is our Success is the HALC motto. 

500

Please show the group how to find a syllabus for the MATH 100 course? You may not use google.  You must be able to demonstrate step by step. 

500

I'm new to the college, I am going to take Math 15 next semester. I'm nervous. I request an appointment with a tutor to get an intro to the course. How as a tutor will you deal with this situation? 

Pick another member of your team to demonstrate how should handle it. You have 1 minute.

All course syllabus and textbooks can be found on the Hostos website. You can pick whichever topic you like and share with the student what excites you about it. Take this moment to also give the student advice on how to prepare for the course. 

For the course syllabus visit https://www.hostos.cuny.edu/Administrative-Offices/Office-of-Academic-Affairs/Degree-Programs

For Textbook

https://guides.hostos.cuny.edu/oers?b=g&d=a&group_id=19688

500

I am unable to access teams through the application on my computer. Please share your screen and demonstrate how else to log on to teams without using the application.

500

Finish the phrase, Inside the HALC TUTOR MAIN HOME TEAM, I can do the following things.....

** But I cannot.....

**Prepare for demonstration**

Get messages from Amalia. I can comment and let folks I miss them. It is our oasis. 

Find files I need. 

I cannot host my tutoring session there. 

500

Fill in the blanks, The Hostos Academic Learning Center opened in ______ and was located in the ____on the __________.

The Hostos Academic Learning Center opened in 2002 and was located on the 3rd Floor of the             C-Building.

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